Customer Support Specialist - New York City

Who You Are

You've mastered the art of hospitality, ensuring great experiences for every guest, but now you're searching for a role with more predictable hours and the chance to build a lasting career.

We are looking for creative problem solvers who can provide high touch service in challenging and ambiguous situations. Confident, smart, high sense of urgency and hardworking, who want to make a difference in people’s lives. It's okay if you're looking for part-time work or full time. We're less concerned about the hours than we are about finding the right people. If you're good ... we want to try to be flexible. We are interested in folks from a variety of backgrounds and industries. We encourage you to apply even if you don't meet ALL the requirements - we want the best no matter what.

We’re looking for:

• Someone who truly enjoys helping people - you never approach a problem as “one size fits all” but creatively resolve issues based on each person’s unique needs
• Are excited to help people day in and out as you navigate a complex system with urgency and finesse.
• Have high horse-power and are energized by providing high volume and high quality support in an fast-paced environment
• Have strong written and verbal communication skill with the highest attention to detail
• Are willing to spend some of your time in an office with like-minded individuals
• Do not have a healthcare background (or are willing to forget everything you have learned)
• This is a role based out of our NYC HQ and will require in-person work.

EVERY APPLICATION IS THOROUGHLY REVIEWED BY A REAL PERSON. Please tell us a bit more about you by answering three application questions.

Compensation $22 per hour

Benefits

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company paid STD/LTD, AD&D, and life insurance
• Up to 12 weeks of paid parental leave
• 401K with employer match
• Paid time off