Software Support Engineer - Acceptance

About Us

Duitku.com (an Aspire company) is an online payment solutions provider. We offer online payment coverage for users in Indonesia with credit and debit cards, mobile payments, e-wallets, bank transfer, prepaid cards, vouchers and many others.

About the Role

We are seeking a detail-oriented and reliable IT Support to join our team.

The responsibilities covering:

• Troubleshooting, identify and resolve technical issues that may arise during payment processing, such as transaction failures or software glitches.
• User support, providing assistance to merchant who encounter problems with payment processing, ensuring timely and effective solutions.
• Maintain SDK, CMS plugin include create or update.
• Security, ensuring proper & secure merchant integration of payment gateway.
• Documentation, maintaining accurate records of reported issues, API services & postman collection.
• Collaborating with other IT teams, software developers, and third-party vendors to enhance payment processing capabilities.
• Emergency Response, being available for on-call support from merchant.
• Providing guidance to merchant on how to use payment processing systems effectively and securely.
• Actively participating in the ongoing improvement of payment processing systems, suggesting enhancements and enhance user experience.

Minimum Qualifications

• Graduate S1 in Informatics Engineering, Computer Science, or related majors.
• Experienced for 1 years in a similar field (fresh graduates are welcome to apply).
• Able to speak English, both oral and written.
• Can work under pressure.
• Have a desire to learn new things.
• Ability to work independently or with a group.
• Have a strong and good attitude.
• Can work shifts/nights.

Preferred Qualification

• Knowledgeable & understanding PHP, JavaScript Language.
• Knowledgeable in SQL Language.
• Understanding API Integration and Technologies.
• Knowledgeable of Collaboration Tools and Technologies, such as GIT and Subversion.
• Having experienced in Messaging Technologies is a plus.
• Understanding C# Language is a plus.
• Strong verbal and written communication to provide clear and concise support to Technical Stakeholders.