Staff Solutions Engineer, Hybrid (Internal)

About This Role:

Crusoe Cloud is seeking a highly skilled Staff Solutions Engineer to work closely with our most strategic customers as they deploy AI/ML workloads on Crusoe Cloud. This is a hands-on technical role, where your deep expertise in cloud infrastructure and AI technologies will be instrumental in ensuring our customers’ success. You will act as a trusted advisor, guiding customers through the deployment and optimization of their AI workloads, ensuring they leverage Crusoe’s platform to its fullest potential.

This role offers an opportunity to engage directly with customers, support pre-sales and post-sales efforts, and contribute to building reusable, scalable solutions. You will collaborate with cross-functional teams to drive technical excellence and customer satisfaction.

Core Responsibilities

• Technical Advisor to Customers: Act as a key technical resource for customers, providing expert guidance on deploying and optimizing AI/ML workloads on Crusoe.

• Hands-On Solution Development: Work closely with customers to scope, deploy, and optimize AI workloads, leveraging modern cloud infrastructure tools such as Docker, Kubernetes, and Terraform.

• Support Pre-Sales and Post-Sales Engagements: Partner with Sales and Customer Success teams to ensure smooth customer onboarding, from proof-of-concept (PoC) to full deployment, and provide technical support during the post-sales phase.

• Optimize AI Workloads for Performance: Lead efforts to benchmark, validate, and optimize AI/ML workloads for performance and efficiency, ensuring customers achieve the best possible outcomes on Crusoe.

• Collaborate Across Teams: Work closely with Engineering and Product teams to influence Crusoe’s roadmap based on customer feedback and technical requirements, ensuring continuous platform improvement.

• Customer-Facing Demonstrations and Education: Lead technical demonstrations, workshops, and discussions to educate customers on the benefits of Crusoe and how to best utilize the platform for their AI workloads.

• Evangelize Crusoe Solutions: Contribute to technical content such as case studies, blog posts, and solution briefs, showcasing successful customer deployments and best practices.

You Will Thrive In This Role If:

• Have a technical degree (computer science, math, engineering) or equivalent work experience.

• Have 6+ years of experience architecting, building, or operating cloud-based applications or infrastructures, with a focus on AI/ML workloads, high-performance computing (HPC), or graphics applications.

• Possess deep technical expertise in cloud infrastructure and modern tools such as Docker, Kubernetes, Ansible, CloudFormation, and Terraform.

• Have experience working directly with customers in technical roles, providing hands-on support to guide them through deployment and optimization of workloads.

• Hold a professional cloud certification (AWS, Azure, or GCP Solutions Architect) or equivalent experience.

• Thrive in a customer-obsessed environment where delivering exceptional technical solutions is the top priority.

• Enjoy solving complex problems and finding innovative ways to optimize customer workloads for performance, scalability, and cost-efficiency.

• Are comfortable working in a fast-paced startup environment where your technical contributions have a direct impact on both customers and Crusoe’s growth.

Benefits:

• Hybrid work schedule

• Competitive Paid Time Off

• Industry competitive pay

• Retirement benefits

• Healthcare benefits including Medical, Dental, and Vision

• Short and Long-Term Disability Insurance

• Life Insurance

• Paid Parental Leave

• Subscription to Calm App

Compensation Range:

Individual compensation is determined by skills, qualifications, experience, and location. The compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only and do not include bonuses, equity, or sales incentives, if applicable. In addition to base compensation, Crusoe offers a comprehensive benefits package.