Senior Product Manager, Verification

We're looking for a passionate Senior Product Manager to lead the development and execution of the product vision, strategy, and roadmap for our Identity Verification Service. Your team will build ground-breaking automation and enterprise workflows for our operations and help redefine Bolt's world-class customer knowledge.

Your goal is to create exceptional products that meet both user and business needs. As a Senior Product Manager, you'll help shape Bolt's growing mobility ecosystem!

About us

With over 150 million users in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

At Bolt Platform, we innovate services, tools and workflows across all of Bolt's business units (rides, deliveries and rentals). Our product spans a wide range of technologies, including advanced mapping and routing, state-of-the-art document and identity verification, and intuitive customer support. We excel at designing business processes and implementing cutting-edge automation to ensure a seamless and efficient operational framework for our business.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to "Make cities for people, not cars". And we need your help on this mission!

About the role

You will lead a cross-functional team to deliver a high-quality verification service. You will own an end-to-end vision, strategy and roadmap that meets operational and business needs, set P&L targets and measure the impact of your area. You will identify business opportunities and bring to life innovative services that will help us deliver efficient, cost-optimised and lightning-fast customer identification and verified users (drivers, riders, couriers, partners, etc.) with Bolt.

Your deep technical and automation knowledge, exceptional ability to optimise business processes, laser-sharp focus on users, track record of building world-class enterprise solutions, and ability to align with cross-domain and cross-functional stakeholders will be key to your success in this role.

You will be actively involved in shaping Bolt's growing mobility ecosystem! Are you ready to make a global impact? Join us!

Your daily adventures will include

• Discover opportunities to suggest identity verification, onboarding, and process improvements across the business
• Define product strategy and roadmap in partnership with operational goals and align needs across all business units (rides, delivery, rentals)
• Design experiments (with support from your analytics partner) to inform product decisions and positioning
• Serve as the primary point of contact for product-related verification and know your customer (KYC) matters, providing regular updates to operations and business stakeholders
• Collaborate with cross-functional teams (engineering, data science, design, marketing, etc.) to drive product development through all stages from concept to launch
• Prioritize features and enhancements based on a deep understanding of operational needs (local and central operations), customer needs (drivers, riders, couriers), and data analysis
• Define and track key product metrics to measure success and iterate our task management and handling based on data insights
• Lead and facilitate identity verification development processes (including sprint planning, backlog maintenance, and product reviews)

About you

• You're an experienced product manager, preferably at a top tech company where you've proven your ability to drive business growth
• You’re familiar with identity verification, know your customer (KYC) or user-facing, process-heavy B2B software
• You are highly technical (preferably with a background in analytics, computer science or engineering) and eager to dive deep into execution with your team and embrace technical complexity
• You've successfully launched identity or SaaS products in a similar space at a scale of millions of user transactions
• You have a strong understanding of user needs and expertise in collaborative systems, user experience, or usability in highly automated, high-volume task environments
• You have exceptional communication and collaboration skills to work with our cross-functional teams and influence stakeholders, and you are fluent in English
• You embrace the complexity of operational processes and have strong analytical skills
• You are a data driven problem solver
• You have a strong sense of ownership with a hands-on mindset

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 500+ cities across 45 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks

**Some perks may differ depending on your location.*