Client and Implementation Manager

The Client & Implementation Manager will partner with clients through the lifecycle supporting implementation, ongoing success and continued expansion of their use of Symplicity solutions. You will not only be a solution expert, but maintain strong business and analytical skills to unpack various client challenges and act as their trusted advisor in the implementation of these projects. The role will have you working closely across functional areas to ensure that that our team is responding to client challenges and performing at the highest possible levels.

Responsibilities

• Become a subject matter expert in Symplicity solutions and the way clients use them
• Facilitate discovery workshops to elicit client project requirements and document these accordingly
• Map Symplicity solution capabilities to client business requirements
• Establish and deliver on initial client implementation - including project plan, system configuration & training
• Manage client projects ensuring that deliverables & timelines are met with high-level of communication at all stages.
• Advance a trusted advisor relationship with Clients ensuring that they are maximising their ROI from Symplicity solutions.
• Identify potential upsell and cross-sell opportunities within client base and work with Account Executives to advance these opportunities.
• Develop and share client success stories in partnership with the Symplicity marketing team.
• Assess client risk and work across the Symplicity team to implement solutions that ensure a high-level of client satisfaction
• Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
• Work with the operations team to assist in any issues, invoices, and new sales quotes.
• Act as a client advocate amongst the internal Symplicity teams frequently liaising with Client Support, Technical Specialists, Engineering, Marketing & Sales.
• This role may require you to travel to client sites from time to time.
• Opportunity abounds at Symplicity, as such, other duties may be assigned

Qualifications

• Bachelor’s degree
• Strong solution fluency / technical skills
• Detail oriented; problem solving skills
• Communication skills (verbal and written)
• Strong interest in the Higher Education space
• Outgoing, high energy, friendly personality
• Personal initiative, self-motivated
• Team player, cooperative, flexible
• Ethical business standards