Tier 3 Support Engineer

As a Tier 3 Support Engineer, you'll be in charge of diagnosing and investigating technical issues in the production environment, coordinating with Product managers, senior developers and our customer success team.

You will be the bridge between the customer facing stakeholders and the R&D team, communicating issues and pushing high standards and meeting the company SLA. RESPONSIBILITIES

• Provide support to internal teams that manage customer relationships.
• Investigate, diagnose, and communicate technical issues in a timely manner.
• Collaborate with the R&D and Product teams to provide issue resolutions, workarounds and product improvement ideas.
• Report bugs to the R&D and Product teams and prioritize.
• Create reports for various use cases. REQUIREMENTS
• 2+ years of experience working as application support engineer (Tier 2/Tier 3) - Must.
• Experience with logging and reporting tools (Tableau / Sumo Logic / Grafana) - Must.
• Experience with support processes and reporting systems (Jira, Zendesk, Bugzilla, TFS etc.) - Must.
• Advanced SQL skills - Must.
• Fluent English - Must.
• Experience with support processes and reporting systems (Jira, Zendesk, Bugzilla, TFS etc.) - Must.
• Experience in manual QA - Advantage.
• Relevant academic degree - Advantage.
• Strong attention to detail.

WHAT WE OFFER

• Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
• Team Culture: A collegial, collaborative, fun work environment with frequent team events
• Professional Development: Sponsored learning & development program
• Work Flexibility: A hybrid office work model (In-Office Mon/Tues/Weds and WFH Sun//Thurs)