Operations Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the Unit: Last Mile Unit focuses on the final stage of delivery, where goods get from a distribution center directly to the customer's doorstep - ensuring a smooth and positive experience for the end customer. This Unit also tackles challenges like efficient routing in dense areas, on-time deliveries, and customer satisfaction.

About the Job: The Operations Manager will be tasked to oversee all operations and expansion in his/her area assignment. In addition, the Operations Manager will be responsible for the operational health of his area and will lead the team of several other managers/supervisors.

Duties and Responsibilities:

• Oversee last mile operations in his/her respective cluster
• Assist with the recruitment process and coordination with the fleet training team on the provision of trainings to develop the desired skill set and competence of the team.
• Represent his/her cluster to the Operations Unit and help resolve issues affecting customer satisfaction and needs.
• Scale operational capacity
• Other tasks that may be assigned by the Unit Head.

Qualifications:

• BS/BA Degree in any field
• Solid experience in the logistics and/or E-commerce industry.
• Cash and Resource Management
• People Management
• Geographical knowledge or familiarity of the assigned area.
• Data and Metrics interpretation

Why Join Us?

• We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
• We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
• We empower you to learn and grow with us through our curated learning and development programs.
• We encourage you to join our in house social clubs so you can meet other people with the same interests.