Senior Product Manager

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence.

Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.

Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale. Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.

Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.

We are looking for Product Manager to join us in our 0 -1 journey solving complex problems in customer engagement.

Key Responsibilities:

• Worldwide Vision Setting: Set a global vision for scalable marketing and engagement, inspiring innovation and fostering a culture of thinking big.
• Innovation Empowerment: Empower teams to innovate by providing them with the necessary resources and support to drive product excellence.
• Roadmap Development: Develop and execute product roadmaps, ensuring alignment with business goals and delivery commitments.
• Customer Delight: Delight customers through consistent ongoing improvements, gathering feedback, and translating it into actionable enhancements.
• Pricing and Positioning: Develop product pricing and positioning strategies to maximize market impact and drive revenue growth.
• Collaborative Engineering: Work closely with engineering teams to deliver high-impact features with quick time-to-market and optimal resource allocation.
• Product Launches: Drive product launches in collaboration with PR teams, executives, and other product management team members to ensure successful market entry.
• Evangelism and Awareness Building: Act as a product evangelist to build awareness and understanding among stakeholders, customers, and the broader industry.

A Day in the Life:

• Spend time with customers to understand their needs and gather feedback.
• Stay abreast of industry developments and external landscape to inform product visions.
• Develop product vision, create innovative product concepts, and draft detailed product specifications.
• Review engineering designs for high-impact deliverables.
• Create compelling messaging to excite customers about product offerings.
• Consistently improve product quality through inspection and execution.

Basic Qualifications:

• Bachelor’s degree in Computer Science or equivalent. Minimum 4 years of experience in Product Management.
• Experience building 0-1 tech products from scratch.
• Someone who has worked on their own venture will have an extra edge.
• Ownership of roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Contributions to engineering discussions around technology decisions and strategy.
• Experience in managing technical products or online services.
• Representation and advocacy for critical customers and stakeholders during executive-level prioritisation and planning.
• The role is located in Bangalore, India. Although the candidate will primarily work from home, they should be prepared to attend occasional meetings with the team and stakeholders.