Strategy & Operations Manager

Bolt Food is looking for a Strategy and Operations Manager to discover, drive and oversee improvements across Latvia's operations. This person will closely collaborate with the General Manager in driving operational excellence, financial modeling, data analysis, strategic decision-making, and project management.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from €2500 - €3800 and will depend on your skills, knowledge, and experience.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As a Strategy & Operations Manager, your goal is to drive both the strategic direction and operational excellence of the country’s food delivery operations. Oversee, discover and drive improvements across country operations. You will play a key role in shaping the overall business strategy while ensuring that day-to-day operations align with and support broader objectives. Acting as a key partner to the General Manager, you will focus on driving growth, making data-driven decisions, and managing projects that enhance operational efficiency and strategic outcomes.

Main tasks and responsibilities:

• Strategic Planning & Execution: Develop and execute country-level strategies that support both short- and long-term growth in food delivery. Work with leadership to shape the direction of the business by analyzing market trends, competitive positioning, and internal capabilities to make informed strategic decisions that drive the business forward.
• Right Hand of the General Manager: Act as a strategic partner to the General Manager, providing analytical insights, business modeling, and recommendations for high-stakes decisions. Assist with complex financial and operational decisions that shape the long-term growth trajectory of the business.
• Data-driven: Leverage business and data analysis to inform strategic decisions. Analyze performance metrics to identify opportunities for strategic improvements and operational efficiency. Use data insights to design and implement strategies that optimize operations, reduce costs, and enhance customer experience.
• Improving operations: Scale and improve country operations by reviewing current workflows and defining new processes that align with the strategic goals of the business. Oversee merchant operations, onboarding, and content quality while tackling challenges like pricing optimization, fraud reduction, and timely delivery—all with a focus on aligning with the overall strategy and driving sustainable growth.
• Own and deliver key operational and strategic objectives: Set and achieve key targets by aligning day-to-day operations with strategic objectives. Ensure that country operations meet both performance and growth targets by maintaining a sharp focus on operational excellence and strategic outcomes. Proactively report on KPIs and adjust strategies as needed.
• Cross-functional leadership and stakeholder management: Lead and manage the operations team while collaborating with other departments such as marketing, sales, and finance to ensure a unified approach to executing the strategic vision. Foster strong partnerships with external stakeholders to expand the business and improve operations, ensuring alignment with both local and central strategic initiatives.
• Project Management & Strategic Initiatives: Lead cross-functional projects that address the most critical strategic and operational challenges. Ensure local initiatives are in sync with the country’s overall strategic plan and HQ directives. Identify and manage strategic initiatives that will drive significant impact on the market's growth and efficiency.

About you:

• You hold a degree in Business Administration, Finance, Operations Management, or a related field.
• You have several years of experience in operations, consultancy, business development, or analytics, with exposure to financial modeling, strategic planning, and team management.
• You are a strategic thinker with advanced data analysis and financial modeling skills. You are adept at solving complex problems and analyzing large datasets to drive business insights.
• You are a self-starter who proactively finds solutions to business challenges and takes ownership of projects from start to finish.
• You are able to work optimally in a matrix environment driving cross-functional collaboration with excellent organizational and project management skills.
• You have excellent communication skills in both Latvian and English.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.