Outbound Agent - Danish Speaking

Are you a problem solver, excellent communicator, and a people person? If so, we are looking for you to join our new customer service team based in E2 hub.

About the Job

You will be a part of a seamless Customer Service function, working to achieve our goal to providing the best customer experience. You are someone who is motivated in a targeted environment and has proven experience of delivering the highest off customer satisfaction.

For this role, you must be fluent in both English and Danish.

A taster of what you will be involved with

• Work towards the set targets and KPI's on a daily basis
• Perform outbound calls to different segments of existing customers with an aim to build and develop strong customer interactions and help assist any needs, with a specific focus on AML and RG queries.
• Ability to work independently and complete your daily tasks but also in a team
• Feel confident and comfortable speaking to clients on the phone when handling a number of different queries and outbound calls
• Interact with customers in both Danish and English, written and verbal.
• Answer potential customer questions that may arise and follow up calls if necessary
• Understand customer needs and offer solution and support

What's in it for me?

There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

What we are looking for

• Excellent communication written and verbal in both Danish and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Excellent at Multi-tasking and time management
• It would be extra awesome if you have experience with iGaming experience

What we offer

We offer a fun and challenging role in a dynamic environment within an international leading iGaming company. You can expect market-competitive compensation and benefits (including a free taxi when finishing an evening shift), along with an achievable bonus scheme and the possibility of hybrid work set up.

To learn more about Betsson Group apply today!

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