Onboarding Specialist/Trainer

About the Role:

Onboarding Specialists are accountable for delivering content that helps our employees develop their skills and knowledge. Your goal is to conduct informative training sessions, help new team members navigate their onboarding schedule, & contribute to the growth of the onboarding program. The Onboarding Specialist role is a lead role on the onboarding facilitation team that reports to the Sales Onboarding Program Manager. You will focus on not only delivering training content to new team members but also responding to requests from stakeholders & leading initiatives to keep the program’s curriculum relevant & engaging.

Ideally, you’ve had experience working in or helped develop an onboarding program that delivered value to new team members from the time they accepted their offer all the way through to hitting their first quota. This is an Onsite role based in Islamabad and Lahore.

What You'll Do:

• Deliver training to predominately entry to mid-level front-line Sales staff including Account Executives and Managers
• Support multiple classes of new team members from their initial onboarding through their ramp period
• Coach new team members on sales strategy & process adherence as they advance through the early stages of their on-the-job experience
• Conduct exercises and activities that enhance the learning process
• Facilitating live calls during onboarding to ensure the new hires get the feedback and learn best practices before going live
• Source and/or create Enablement content including but not limited to:
  • Structured slide decks
  • Internal Product and other “One Pagers”
  • Videos (including voice over and/or webinar-style/screenshare)
  • eLearning experiences
  • Email Templates
  • Talking Points/Scripts
  • Role Plays
  • Facilitator Guides
  • Sales Playbooks (SOPs not included, they are out of Enablement scope)
• Schedule training sessions
• Intake facilitator requests & align with the Sales Onboarding Program Manager on strategy for launching new onboarding initiatives
• Setting up the onboarding calendar and keeping all the onboarding related reports and docs updated with every batch’s details
• Administrative tasks including but not limited to:
  • Scheduling
  • Monitoring attendance
  • Grading assignments
  • Assigning Learning Paths and Lessons within the LMS (learning management system)
  • Reporting and documenting new hire performance
• Availability to be in-office for a week or two per month as Ambassador for the new hires working from the office

What We're Looking For:

• 2+ years building content and facilitating training across a multi-site sales organization
• 2+ years of progressive responsibility in Enablement, L&D or Training roles in a high growth, B2B, SaaS organization
• Experience in either expanding or working within an onboarding program that delivered value to new team members through their ramp period
• Exceptional communication (both verbally and in writing), presentation, and interpersonal skills
• Bachelor’s Degree in related fields.
• Solid knowledge of the latest corporate training techniques.
• Excellent time management and organizational skills.
• Ability to build relationships and promote a work environment focused on team development and constant coaching
• Ability to write effective copy, instructional text, audio and video scripts