Technical Support Specialist

About Robin:Robin is the leading hybrid workplace experience platform. Since 2014, we’ve empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences, from industry-leading desk booking and room booking to streamlined visitor management. Today, we are laser-focused on helping companies reimagine office spaces using their own office data points. Robin distills data into action-oriented and automated insights based on that information. Understand the workplace so you can optimize it and up-level team collaboration.

Hybrid Work:We believe in creating a workplace environment where magic happens, where the best work gets done when employees have the best of both worlds. Some days that’s conjuring up innovation from the comfort of home, and there are other days when that takes place at our Robin Croatia office, located in the heart of the city, in Iblerov Square's Galleria Business Center. As our teams value the energy of in-person collaboration and the productivity of heads-down remote work, we ask our Robinauts to come into the office at least two days a week, so we can live by our customers’ experiences and address pain points to make our product even better. Please note that no relocation or sponsorship opportunities exist for this role, and that the candidate must be based in Zagreb.

We’re looking for an inspiring Technical Support Specialist to join our 20+ person Croatian team in Zagreb.

This Role is Interesting Because:

• You are the initial point of contact for resolving technical issues for our customers.
• You are a trusted internal resource for other teams’ related questions and issues.

You are Qualified if You Have:

• Strong written and verbal communication skills and a collaborative attitude.
• Hands on experience with diagnosing and resolving basic technical issues.
• Sound analytical thinking skills and keen attention to detail.
• Good time management skills and work productively with minimal supervision.
• Strong ability to communicate reasonable expectations for a resolution to stakeholders.

How Our Values Show Up in This Role:

• Drive: You dig into problems raised by customers, clear any confusion around product functionality, and guide them to a solution.
• Innovate: You are passionate about creative problem solving and look for efficient paths to resolution in customer tickets and internal processes.
• Adapt: You thrive in a fast paced environment and collaborate readily, working as a team with associates from all functional areas of our organization.
• Unite: You are a strong communicator and pass on information to your team members, directing unresolved issues to the next level of support personnel.