Account Supervisor

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Our culture:

We’re all about building real relationships. No superficial connections here—just genuine interactions that matter. We’re innovators at heart, always pushing boundaries and challenging the status quo. We embrace the journey of trying, winning, failing, and trying again. We face every situation, even the tough ones, with a can-do attitude and a smile. Optimism is our guide to finding the best solutions. We’re inclusive and welcoming. We care that everyone feels valued and included at VML, no matter their background or beliefs.

#ConnectingMeaningfully, #InspiringCreatively, #ApproachingPositively, #IncludingPurposely

💡 Role in a nutshell:

Are you a skilled leader with strong operational expertise and a knack for building client relationships? We're looking for an Account Supervisor to lead the team managing the client's account. In this crucial role, you will oversee a team of Account Managers and Executives, ensuring smooth project execution and client satisfaction. You’ll work closely with internal teams to manage budgets, forecasts, and project timelines, all while maintaining a close connection to the operational aspects of campaigns.

If you’re ready to take on a role that blends management with hands-on involvement, this could be the perfect opportunity for you!

🥇 What will keep you busy during the day:

Team Leadership:

• Manage a team of 3 people, ensuring effective communication and project coordination.
• Support and guide your team, providing feedback and fostering their professional growth.
• Ensure all projects align with client expectations, particularly in collaboration with brand, maintaining high standards of service and delivery.

Operational Project Management:

• Lead and oversee multiple projects, managing both the day-to-day operations and the bigger financial picture.
• Take responsibility for budgets, forecasts, and financial tracking of all projects under your supervision.
• Work closely with your team to ensure that timelines are met and resources are efficiently allocated.

Client Relationships:

• Build and maintain strong, empathetic relationships with the client, acting as their main point of contact for ongoing campaigns.
• Use your interpersonal skills to understand client needs and ensure they are reflected in all aspects of project execution.
• Provide regular updates to the client, addressing any challenges proactively and ensuring smooth communication.

Hands-On Involvement:

• Stay close to the operational details of each project, from campaign execution to budget management.
• Ensure that all campaigns meet financial objectives and are executed within scope, on time, and to the highest standard.

🔑 Skills and experience required to be successful in this role include:

• Minimum of 4-5 years of experience in project management and client services, ideally within the marketing or advertising industry.
• Proven track record of managing teams, with strong organizational and leadership skills.
• Experience with budget management, forecasting, and financial reporting on projects.
• Strong ability to manage both client relationships and internal team dynamics.
• Empathy and excellent communication skills to build lasting client relationships.
• Proficiency in English and Polish.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Willingness to work in a hybrid model; our office is based in Warsaw.

✨ Our offer:

• Endless Growth & Development Opportunities
  You will have the chance to work on cutting-edge, innovative projects with continuous support through mentorship, internal sessions, and personalized learning pathways via our e-learning platform. Our Thrive Career Growth Program is designed to help you set clear career goals and achieve them—whether you’re developing locally in Poland or exploring global opportunities. We also offer a Leadership Academy to nurture future leaders and build long-term success for every employee.
• Stay Ahead with Cutting-Edge Learning
  Through our partnership with Coursera, you’ll have access to over 400 courses and certifications in Data and AI. This ensures you not only expand your skills but also stay at the forefront of a rapidly evolving industry.
• Work-Life Balance Matters
  We understand the importance of balance in life, which is why we offer flexible working hours and the option to work remotely or in a hybrid model. We also encourage taking regular time off to recharge, ensuring that you maintain both your productivity and well-being.
• Well-Being at the Forefront
  Your well-being is our priority. With access to Medicover, Multisport, and our mental health resources, including employee assistance programs and wellness initiatives, we ensure you’re supported both mentally and physically.
• Inclusive & Celebratory Culture
  We celebrate diversity and inclusivity at VMLY&R. Through employee resource groups and various initiatives, we create a culture where every voice is heard and valued. We also love to celebrate successes together, whether it's through VML Days, Foundation Days, or marking our collective achievements.
• Global Reach with Local Impact
  Be part of a global network while making a meaningful difference locally. Our international presence connects you to exciting collaborations and learning opportunities worldwide. You'll also have access to a variety of activities with the WPP Campus, including yoga sessions, group runs, and more, creating a vibrant, active community.

📣 Ready to spice up your career and be the life of our ad party?

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

#LI-EMEA #LI-HYBRID

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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