Technical Integration Manager

DataGPT is a the world’s first Conversational AI Analyst. Chat directly with your data and receive analyst-grade answers in seconds.

As a Technical Integration Manager, you will be at the forefront of fostering successful client partnerships, leveraging your technical expertise, analytical skills, and customer-focused approach. This role is essential in guiding clients through their entire journey with DataGPT, from onboarding to adoption, expansion, and ultimately, renewal, by providing top-notch service and support.

🛠️ You will

• Lead Customer Onboarding: Develop and implement best practices for seamless customer integration, including pre-call planning, workshop facilitation, and the creation of high-quality training and onboarding materials. Take charge of technical scoping and kickoff calls to align with customer goals, establish timelines, and assess business needs. Design data collection strategies, prepare mock-ups, and utilize SQL for data analysis and ETL processes. Experience with complex data transformations for onboarding is advantageous.
• Provide Continuous Support: Actively seek feedback to enhance the value customers derive from DataGPT and engage regularly to identify additional training or support needs, ensuring effective resolution of customer issues and requests.
• Foster Cross-Functional Collaboration: Build strong relationships with both technical and non-technical teams to reinforce a robust customer monitoring process. Advise on the optimization of customer success meetings and act as a customer advocate within internal teams, managing escalations in partnership with Engineering and Product teams. Utilize customer engagement data to inform and improve service strategies.
• Drive Customer Success Outcomes: Organize and support efforts to gather customer feedback through surveys and discussions, sharing actionable insights with Product Management, Business Development, and Executive teams. Facilitate Quarterly Business Reviews and develop narratives around product evolution to support customer retention and growth initiatives.
• Collaborate with Sales Teams: Partner with sales to support a shared success plan, focusing on achieving high customer satisfaction, minimizing churn, and improving the Net Promoter Score (NPS).

👩‍💻 You are

• Analytical: Possess superior analytical and problem-solving skills, with the ability to perform detailed data analysis and apply strategic thinking to complex issues.
• Technical: Exhibit a solid understanding of software management, prioritization, and data manipulation, with a readiness to deepen knowledge in Large Language Models and data integration.
• Collaborative: Demonstrate exceptional teamwork capabilities, with a willingness to support and fill gaps within the team, thriving in a high-paced and excellence-driven environment.
• Communicative: Skilled in communicating complex concepts in a manner that is accessible to all stakeholders, ensuring alignment and resolution across diverse teams.
• Proactive: An organized, agile, and detail-oriented self-starter who can manage projects end-to-end, demonstrating a commitment to excellence and the ability to work independently.

This position is crafted for individuals passionate about using technology to enhance customer success, willing to embrace challenges, and contribute significantly to a team's success.

🏝 We provide

• We're completely remote.
• Competitive base salary and stock option plan.
• We have full health insurance for both Canadian and US residents.
• We offer unlimited vacation.
• Flexible hours - create your most productive work schedule.