Principal Salesforce Administrator

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

About the role:

Acquia is seeking a Principal Salesforce Administrator to join the Enterprise Business Systems Team in the Information Technology department. This position will play a pivotal role in continuing to enhance the Salesforce experience of Acquia’s users.

As the Principal Salesforce Administrator you will:

• Serve as a subject matter expert and systems administrator for Salesforce
• Be responsible for the day-to-day configurations, support, maintenance and improvement of Salesforce
• Manage new and existing Salesforce integrations
• Work closely with functional leaders to translate business needs into a recommended design for development
• Implement declarative development solutions to meet business user requirements; work with development team as needed to implement code solutions
• Log, track, prioritize, manage and document issues, bugs, enhancement and feature requests in ticketing system
• Work closely with team members to share best practices, lessons learned, solution details, etc. to help continue growing the team’s knowledge of Salesforce

Minimum Qualifications:

• 8-13 years of experience working as a Salesforce Administrator
• Salesforce Advanced Administrator Certification
• Salesforce Service Cloud Consultant Certification
• Experience supporting, designing, and developing Salesforce in an enterprise environment
• Proven track record of understanding complex business requirements
• Experience troubleshooting and implementing automations such as process builder and flow
• Understanding of CPQ, products and price books
• Experience integrating and configuring managed packages and API integrations such as Intacct, Gainsight, Conga, Mavenlink, etc.
• Ability to support stakeholders throughout the software development lifecycle
• Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
• Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
• Deep understanding of business processes as they relate to the Salesforce application
• Comfortable with APEX code (our goal is to have minimal APEX used)
• Background in consulting is a plus

About You:

You are dependable, reliable, and able to work independently or as a member of a team. You are a self-starter who thrives in a fast-paced environment and unpredictable work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.