Strategic Account Executive, Japan

See yourself at Twilio

Join the team as our next Strategic Account Executive in Japan

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to support the management and growth of our ISV and Partner business in Japan. In this role, you will be supporting the development and growth of existing partners, as well as driving internal processes and systems to make sure partners continue to flourish on Twilio. We support some of the largest and fastest growing companies in Japan, spanning industries such as marketing, business automation, and customer care. AEs on the ISV team are experts in the CPaaS or CCaaS space and act as key members of our go-to-market teams in developing and optimizing business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

Responsibilities

In this role, you’ll:

• Onboard new Partners to Twilio, managing them end-to-end and setting them up for success
• Cultivate the continued growth of key messaging, voice and email use cases by our strategic partners on the Twilio platform.
• Partner cross functionally with services, product, and finance to develop long range partner plans.
• Act as the voice of the customer to Twilio’s products t and carrier relations teams.
• Be an active expert in the communications space - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of combined experience in major account or strategic sales or partner account management.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market driven results, especially to scale and enterprise customers
• Excellent verbal and written communication skills (English)
• Bachelor’s Degree or equivalent years of experience
• Able to operate as part of a team, in a overlay sales capacity

Desired:

• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
• Software, SaaS, CPaaS or CCaaS selling experience

Location

This role will be Remote, based in Japan

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].