Customer Success Manager

Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner, or around the world.

About us:

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

About the role:

As a Customer Success Manager, you will manage and grow client relationships, ensuring partners maximize the value of our enterprise software solutions. You'll serve as the technical point of contact, helping clients optimize product usage while advocating for their needs. This role requires strong communication, interpersonal skills, and the ability to manage multiple accounts while identifying success strategies for each. If you're organized, customer-focused, and passionate about helping others succeed, this role is for you.

This position is not eligible for non-immigrant (H-1B, H-1B1, TN, E-3, L-1, etc.) or immigrant visa sponsorship (PERM and employment-based green card).

What you'll do:

• Become an expert in Vistar’s products and services
• Onboard new customers and provide technical expertise as customers implement our solutions
• Lead customer education to ensure customers understand and are effectively using our products
• Oversee a book of accounts to track customer success and increase product adoption
• Lead customer business reviews highlighting wins, our product roadmap and any open initiatives for the account
• Assist Sales during contract renewals
• Assist sales during the pre-sales process by providing technical expertise during proofs of concept (POCs)
• Collect and provide feedback to our product team to improve our offering and internal tools
• Identify and implement improvements to processes and documentation

What experience we're looking for:

• 2-4 years of relevant experience
• Bachelor’s Degree in computer science or related field
• Excellent problem solving, organization, and communication skills
• Experience with APIs
• Experience deploying and supporting B2B software products
• Proficiency in Excel
• Knowledge of Windows and/or Linux operating systems

Who you are:

• Someone with a positive attitude who is obsessed with making customers happy
• Excellent at multitasking and staying organized
• Enjoys applying critical thinking skills to solve customer problems
• Thrives in a fast-paced environment and likes to take initiative
• Willing to put in hard work and be a team player
• Fun and looking to add to our team and company culture

What we offer:

• Flexible, fun start-up environment and culture
• An approachable and accessible C-Suite
• Comprehensive health benefits
• 401k + match
• Quarterly lifestyle stipend
• Unlimited PTO and summer Fridays
• Company-wide and team-specific entertainment budgets for both in-person and virtual team building
• A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office
• Sponsored Volunteer Events and Vistar Gives Back program

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary. The salary range estimate for this position as performed in New York is $80,000 - $95,000 plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed in Toronto is $95,000 - $100,000 CAD plus bonus potential, comprehensive health benefits, RRSP with company match, and a lifestyle stipend. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.