Front-End Engineer

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for a Front-End Engineer to develop and maintain the existing web interface.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What You'll Be Doing:

• Build and maintain internal and external-facing web applications and systems using ReactJs/React Native, Javascript, HTML5, CSS3.
• Architect, design, and implement user-facing features end-to-end (React, etc.)
• Integrate our front-end UI with the constructed API.
• Clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
• Advocate for improvements to product quality, security, and usability that have a particular impact across the team and others.
• Work closely with other departments of the organization.
• Close collaboration with Product team and UI Engineers

Who You Are:

• Minimum of 5 years’ experience developing front-end heavy applications using Javascript, ReactJs, HTML5, CSS3.
• A plus is experience with PHP (Symphony).
• Solid understanding of semantic HTML5, CSS3, core Javascript, and jQuery concepts.
• Hands on experience in any of AngularJs, React, and Javascript Libraries
• Experience with Responsive Web Design (RWD) and cross browser compatibility.
• Hands-on experience working in an Agile product development environment.
• Basic understanding of software design patterns.
• Experience with web service integration using technologies such as REST, XML, JSON.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems.
• Are able to use JIRA and Confluence.
• Experience using Github in a professional/workplace environment.
• Solid understanding of core web and browser concepts (eg. how the browser parses and constructs a web page).
• Comfortable and have familiarity with the code review process.
• Comfortable working in a highly agile software development process.
• Demonstrated ability to onboard and integrate with an organization long-term.
• Positive and solution-oriented mindset.
• Inclined towards communication, inclusion, and visibility.
• Self-motivated and self-managing with great organizational skills.
• Proficient in English, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Experience in Jsplumb (a plus)

Work Perks Worth The Hype:

• 100% covered premiums for employees + dependents (spouse + upto four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift
• Free parking on office premises