Training Specialist

Who we areAbout The Black TuxWe’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the Team In this role, you'll be joining the Retail team. The Retail team spans across 5 brick and mortar showrooms and 35 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.

What You'll DoWe are looking for a passionate and experienced Training Specialist to support us in growing and developing our Showroom associates. This individual will be responsible for updating, creating, and facilitating training for Showroom associates including onboarding and upleveling virtually and in person.

This position reports to the Vice President of Showroom Experience and is integral to the Showroom Experience team. You will work closely with our Director of Showroom Experience, Showroom Managers, Retail Operations Manager, and Team Trainers to ensure alignment on the strategy and delivery of all training content.

This role is remote in Los Angeles, CA with frequent travel to retail locations.

• Develop training programs that teach employees about current or upcoming products, sales techniques, and customer service
• Recreate stimulating in-store scenarios in a controlled environment to teach employees on how to best handle on-the-job situations
• Assist in the production of creative and engaging training videos and eLearning’s that inspire our retail teams across all learning types
• Provide ongoing coaching and support to employees in partnership with their store leadership
• Support the Customer Experience team with insights and trends driving customer feedback and apply it to opportunities for learning in Retail
• Champion the business case for learning and talent investment, and continually ensure the learning strategy and infrastructure is flexible to the evolving organization environment
• Facilitate implementation of appropriate change management initiatives associated with organizational transition activities
• Identify skill gaps and propose learning and development programs and objectives in partnership with key stakeholders
• Plan, organize, and facilitate region training and development programs
• Facilitate on-off learning events and workshops
• Use a variety of methods such as manuals, learning modules and live facilitation to teach retail staff onsite or virtually
• Assess effectiveness and retention of training by conducting pre or post-training program evaluations
• Evaluate team trainer effectiveness and support their development
• Maintain an ongoing understanding of the latest training and industry trends and development best practices
• Innovate and support the development and review of new curriculum content, seeking ways to continue to elevate the training experience
• Create a learning culture that engages and motivates store teams to do their best work

Who You Are

• 3+ years work experience in retail training and development or similar role
• Bachelor’s degree in a related field a plus
• Occasional weekends as necessary for onboarding training schedule
• Ability to travel (estimated 25%) to conduct onsite training for all new showroom openings
• Excellent communication and leadership skills
• Self-starter with strong initiative, energy and accountability with the ability to work autonomously and in a team environment
• Strong Project Management skills with a demonstrated ability to lead projects from inception through completion while bringing stakeholders along
• A natural at building and cultivating relationships with key stakeholders
• Ability to think strategically and work tactically
• Proficiency in using training software and tools (e.g., LMS, e-learning platforms)
• Prior experience in retail or apparel training is a plus, but not required

Perks & Benefits

• Competitive medical, dental, vision, and disability plans
• Option to participate in a 401(k) plan through Betterment
• Equity in the company with employee stock options
• Flexible time off - take time as you need it for self-care and recovery
• 14 paid holidays + annual winter break
• Monthly cell phone reimbursement
• Monthly wellness stipend
• WFH stipend
• 6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
• Employee engagement, cultural events, and trainings
• Apple equipment or whatever you need to be productive
• Free Rentals + discounts on garment purchases for you, your partner, and friends & family
• Team member discount on Marke jewelry products
• Annual compensation review process