Operations Specialist

We are seeking an analytical and solutions-driven Operations Specialist to manage supply for our ride-hailing operations in Athens.

About us

With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we need you to make it happen!

About the role

This role offers a direct and tangible impact on local operations, contributing significantly to business growth through achieving supply milestones and key metrics.

If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

Main tasks and responsibilities:

• Managing and supporting operations projects by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind..
• Developing strategies to strengthen and grow our market position.
• Rider experience management - working autonomously and taking initiatives to ensure the best experience for our riders, and providing best value propositions..
• Analyzing data – you will be monitoring operational metrics to ensure marketplace health and act upon insights.
• Identifying trends, risks and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
• Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals..

About you:

• You have 3+ years of experience in Operations, Startups, Strategy Consulting, or other relevant fields
• You are a strong collaborator with excellent negotiation and communication skills in English and Greek
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills
• You have a strong sense of ownership with a hands-on approach
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You have experience in product launches or running a business

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.