Director, Technical Documentation

About the Position:

The Director-Documents for SASE is a leadership position. You will have a leadership role responsible for delivering the documentation for the software releases and solution design guides. She/he must be an experienced manager, with a demonstrable background as a writer with technical knowledge about SD-WAN and security technologies, able to deliver high quality content. You will partner closely with the engineering and product teams providing feedback and process improvements to ensure the contents are delivered on time. You will also be writing the documentation in addition to managing the team.

What you will do:

• Recruit, hire and onboard new technical writers into your team.
• Mentor writers and help them develop the skills to produce high-quality documentation.
• Work cross functionally with Engineering, Product and field stakeholders.
• Streamline the documentation process and deliver content on time.
• Track and manage multiple projects across the team in a fast-paced environment.
• Identity and address feedback from the field and customers to improve quality of the content.

Job requirements:

• 10+ years as a technical writer, with at least 5 years leading writing teams and experience planning and managing projects.
• Experience researching and writing technical documentation.
• Knowledge of SD-WAN, security technologies and related products.
• Excellent communication skills, and experience collaborating with internal customers and stakeholders.
• Experience in reviewing the content and performing edits to help the team deliver content more clearly, concisely, and accurately.
• Ability to grasp new technologies quickly and to manage multiple projects simultaneously. Education
• Bachelor’s degree in technical writing, journalism, communications, or a related field required, MS/MA strongly preferred.

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