Lead, Marketing Technology and Implementation Manager

Klaviyo is seeking a dedicated and passionate professional to join the Marketing Operations team as the Lead, Marketing Technology & Implementation Manager.

In this pivotal role, you will be reporting to the Director of Marketing Operations. The ideal candidate will thrive in a collaborative environment, have a proven track record of managing large-scale technical projects, and possess an intuitive understanding of how platforms can be configured and enhanced to support the next generation of Klaviyo’s go-to-market (GTM) initiatives.

This is a challenging and rewarding opportunity to make a significant impact within a highly valued and well-supported team. We are looking for someone who (just like us) lives, breathes, and is deeply passionate about the intricacies of marketing operations, ready to tackle complex puzzles and drive innovation.

How You'll Make a Difference

• Technology Implementation: Evaluate, recommend, and implement marketing technologies, sales tools and automation platforms to improve efficiency and success across GTM.
• Design and Lead: Oversee requirements and technical design for the implementation of new marketing tools that support and enable partner marketing.
• Identify and Present: Analyze and present strategic opportunities for the global marketing organization.
• Subject Matter Expert: Advocate for and maintain expertise in Klaviyo’s tech stack, ensuring alignment with high-growth initiatives.
• Cross-Functional Collaboration: Work with partners, marketing, sales, systems, and IT to understand business needs and translate them into effective technology solutions.
• Process Improvement: Identify bottlenecks and suggest improvements to enhance the efficiency of marketing operations.
• Training and Support: Provide training and support to marketing teams to drive solution adoption and efficiency.
• Vendor Management: Manage external partners/vendors for various marketing technologies and services, ensuring Scope of Work is delivered within quality, time, and budget objectives.

Who You Are

• Have a Bachelor’s or Master’s degree in Marketing, Business, Information Technology, or a related field from an accredited university or college
• Have a minimum of 7-10 years of experience in Marketing Operations
• Proficiency in marketing tools: Klaviyo, Hubspot, Marketo, DemandTools, 6Sense, LeanData, Jira, GSuite, Monday, On24, Qualified
• Experience in key sales tech stack systems like Salesforce, SQL, Tableau, etc.
• Passionate about marketing operations; proactively seeks information about industry trends, latest product developments and more
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication skills and ability to work collaboratively across teams.
• Problem-solving mindset with a proactive approach to addressing challenges.