Admin Co ordinator

Key Responsibilities:

Customer Engagement:

Build and maintain strong relationships with customers.
Address customer inquiries and concerns in a timely and effective manner.
Conduct regular follow-ups with customers to ensure satisfaction.
Data Management:

Maintain accurate customer records in the CRM system.
Analyze customer data to identify trends and areas for improvement.
Sales Support:

Collaborate with sales teams to identify opportunities for cross-selling and upselling.
Assist in the development and implementation of customer retention programs.
Reporting:

Generate regular reports on customer feedback, satisfaction levels, and retention metrics.
Provide insights to management for strategic decision-making.
Training and Development:

Participate in training sessions to enhance knowledge of products and services.
Educate customers about new offerings and services.
Compliance:

Ensure compliance with company policies and regulatory requirements.
Protect customer confidentiality and data security.
Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field.
years of experience in customer relationship management or a similar role.
Strong communication and interpersonal skills.
Proficiency in CRM software and Microsoft Office Suite.
Ability to analyze data and generate reports.
Skills:

Excellent problem-solving abilities.
Strong organizational skills and attention to detail.
Customer-oriented mindset with a proactive approach.
Ability to work collaboratively in a team environment.