Junior Account Manager - Moldova (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is the leading marketplace featuring the most trendy places in each city and delivering their products in less than 50 mins. As an Account Manager, you will play a key role in the Glovo Commercial team. You will be directly responsible to build and maintain good relationships between our partners and our company. be directly responsible to build and maintain good relationships between our partners and our company.

THE JOURNEY

• Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.
• Onboard new partners on our platform by providing them all the necessary tools and information to start working.
• Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.
• Draw and execute plans, making your partners grow through promos and advertisement negotiations, operational efficiency and menu performance (selling items, Average Order Value, Conversion Rate, cross selling and upselling) by making sure we always deliver the best service to our customers.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).
• Understand, build action plans and follow up on unhealthy and inactive partners.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
• Develop and manage partner relationships for all the accounts in your portfolio.
• Deliver outstanding day-to-day client service and a high quality of work to agreed excellence service and performance.
• Prepare reports and dashboards to present to restaurant partners and use as source of operational improvements.

WHAT YOU WILL BRING TO THE RIDE

• Account Management and/or Business Consultancy experience is a plus.
• Exceptional analytical and problem-solving skills.
• A high level of interpersonal and influencing skills.
• Proactive, organized, and obsessed with details.
• Customer obsession.
• Fluency in Romanian and Russian.
• Intermediate level of English.
• Strong Commercial skills.
• Good communication and interpersonal skills.
• Project management skills, highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach.
• An empathetic, inclusive and curious attitude.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!