Technical Services Engineer (Monday - Friday)

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

About the team

MongoDB Technical Services Engineers will combine exceptional problem solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems.

They are experts in components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. They combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in the Milan for our hybrid working model.

Cool things you’ll do:

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

In this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on MongoDB platform.

Finally, MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout MongoDB.

What you need:

We are looking for curious, and multi-faceted teammates who are driven to serve our customers.

The ideal candidate should have a mix of experience in most of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!

• Distributed systems, Database architecture and administration, Application architecture, Data architecture
• Experience supporting complex mission-critical product applications and database systems (RDMBS or NoSQL or both)
• Supporting Cloud and/or Enterprise grade applications
• Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier, to database to storage
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Systems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
• Working with real time stream processing using Kafka
• Serverless computing services such as AWS Lambda, Azure functions

As this role is technical but also about helping our customers, we are looking for:

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Desire and ability to rapidly learn a wide variety of new technical skills
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
• Strong written and verbal skills in English and Italian

Bonus Points:

• Server side troubleshooting
• Deep understanding of at least object-oriented programming language
• Deep understanding of connection pools
• Experience with Apache Spark
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures:

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.