Customer Care Consultant_Perm Position (Parramatta)

Passionate about delivering exceptional customer experiences?

Love supporting customers through the good and bad?

We've got you covered.

Benefits!

• Permanent, full time - 37.5 hours/week
• $68,565 package
• Parramatta, NSW (hybrid working available & plenty of free food onsite for those office days!)
• Discounts on gym memberships, health, life, travel and pet insurance
• Free LinkedIn Learning and L&D opportunities

Your Next Role

This role sits in their upbeat and diverse contact centre, where people from all walks of life work closely together, striving to provide members with a compassionate and personable experience.

If you love going the extra mile for members on a genuinely lovely team, then this one's for you.

• Answering inbound calls from existing and potential insurance members
• Applying empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members
• Handling membership applications, claims requests and/or inquiries
• Resolving member queries with accurate information

Training & Support:

• Mon-Fri 8.30am-5pm onsite for first 3 months (then working 2 days in office, 3 from home)
• Gradual learning of products and services starting in classroom style, listening & shadowing calls, theory and consistent support
• Supportive, diverse and bubbly team environment (anyone we've met there has genuinely, positive and good energy)

What You Need:

• Someone with a minimum of 6-12 months recent Customer Service experience (within last two years). lnsurance or contact
  centre experience is beneficial but not a must.
• Positive can-do attitude.
• Passion for delivering exceptional customer experiences.
• A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.
• Problem solver, comfortable and capable of thinking on your feet while dealing with vulnerable members.
• Committed to customers and to your role.
• Exceptional communication skills both verbally and written.
• AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position.
• Available to work 37.5. hours full time each week (Mon-Fri rosters across 8-8 & Sat 9-5)

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀