Senior Deskside Executive Support, IT Services

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

Coupa Software is seeking an Executive Support professional to provide exceptional, high quality and professional IT support to Coupa Executive Leadership. The primary responsibility of this role is to provide a “White Glove” experience to our executives to ensure their technology needs are met and that they remain highly productive.

What you will do:

• Advocating for the technology needs of the executive team
• Liaison between the Executives and IT stakeholder and coordinating changes that impact the executive team and reviewing communications
• Support provisioning and deprovisioning of hardware, software and accounts
• Troubleshoot, install and maintain hardware/peripherals and software issues
• Ensure executive devices comply with IT Security guidelines
• Provide scheduled and after-hours support, including off-site support for meetings and conferences.
• Provide onsite (office) and remote support for IT related issues as needed
• Travel with the CEO to provide necessary IT support.
• Keep abreast with industry shifts and of advancements in technology related to the executive’s needs
• Maintain AV hardware and assist on keeping the Zoom service in an optimal operational order
• Facilitate execution of planned events by setting up audio-visual equipment, troubleshooting technical issues, and ensuring a successful meeting
• Maintain IT Asset database and stock management
• Manage end-user devices (macOS, Windows, iOS, and Android) using endpoint management tools.

What you will bring to Coupa:

• 5-7 years of executive support experience and demonstrated high-level interpersonal skills
• B. S. in Computer Science or equivalent IT experience
• Problem-Solving and Decision-Making: Offer solutions to technical and logistical issues, and make decisions that align with the executive's priorities
• Flexibility and Availability: Be responsive to requests outside normal business hours, and adapt to changing schedules and priorities
• Strong fundamentals in mobile (iOS/Android), macOS, Windows and printer management
• Extensive knowledge of home office network systems
• Strong ticketing system experience (e.g. Fresh Service, Service Now, Zendesk)
• Strong knowledge and experience supporting SaaS Collaboration tools (e.g. Microsoft Office 365, Google Workspace, Zoom, Slack)
• Hands on experience with Azure AD, Active Directory, Okta and Group Policy and endpoint management solutions (e.g. MS Intune, Jamf, WorkspaceOne, ManageEngine)
• Familiar with setup and troubleshooting of conference room equipment (examples below): Zoom, Neat equipment, Poly Equipment, DTEN Equipment, MacOS and Windows OS
• Exemplary communications skills to work with Coupa executives
• Experience with working with a mix of local & globally distributed teams
• Willingness to travel at a moments notice
• Ability to handle high-pressure situations with grace and professionalism
• Empathy for end users and a passion for frictionless user experience