Customer Service and Distribution Specialist

Gowan Company is seeking a customer service and distribution specialist. This person will be responsible for advanced functions within Gowan’s Customer Service and Distribution Team. He/she will supervise and coordinate sales and ensure compliance with government regulations as well as acting as a key resource for Gowan Sales professionals, external customer base and internal Supply Chain and Finance functions. He/she needs to demonstrate advanced problem solving and communication skills along with a very high level of attention to detail. The customer service specialist will also serve as back up to other Customer Service Specialists.

Duties and Responsibilities:

• Control all phases of GUSA order processing (Enter/Receive orders, print bills of lading & invoices).
• Use Gowan’s ERP system “Enterprise One” for all company needed transactions.
• Ensure appropriate documentation is created and maintain recordkeeping in compliance with US regulations.
• Communicate with sales representatives on customer calls, product moves, etc.
• Select suitable transportation carriers to deliver goods and work with 3rd party logistics providers.
• Work closely with Production Planners and Demand Manager for accurate decision making.
• Organize stock transfers once goods are produced for proper staging of inventory at distribution centers.
• Perform monthly inventory reconciliation, manages damages and aging inventory for responsible warehouses.
• Work with development on product complaints & replacements.
• Track Product Managers' special programs including allocations.
• Prepare reports, such as sales, forecast or others as requested.
• Assist manager on maintain mailing list for recipients.
• Provide support to other departmental needs.

Required Knowledge, Skills, and Abilities:

• Strong computer skills: Microsoft Office, ERP System and other business software.
• Strong oral and written communications skills.
• Demonstrated ability to manage simultaneous urgent tasks.
• Willingness to work with a wide range of people.
• Highly organized, self-directed & motivated person.
• Ability to perform some analytical logistics duties.
• Positive attitude for learning and improving processes.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, Applied Business Economics or Operations Management preferred.
• Experience working with freight forwarders and transportation providers.
• Second language would be of benefit.
• Successful candidate will be asked to show proof that they can legally work in the US.

Physical Demands:

• Able to work regular office hours 8am to 5pm in a fast-paced environment.
• Able to work longer time in a computer workstation.
• Traveling infrequent, but will be required about twice a year for regional meetings and to audit warehouses.