Senior Billing Analyst

Lob was built by technical co-founders with a vision to make the world programmable.

We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by some of the most reputable investors in tech, and we are building our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.

Senior Billing Analyst

Lob is seeking a Senior Billing Analyst to join our growing finance team. In this role, you will act as a liaison between finance, product and the sales operation teams to support the billing operations function. Ideally, this person will have between three and five years of prior billing operations or similar accounts receivable cycle experience. This role will report to our Manager of Order to Cash.

As the Senior Billing Analyst, you’ll…

Billing System Integration and Testing:

• Collaborate with Product, Billing and 3rd Party Vendor to support the integration and testing of a new billing system, ensuring accuracy in financial reporting
• Develop and execute test plans and scenarios to validate system functionality, data integrity, and reporting accuracy.
• Monitor and verify data migration activities, ensuring accuracy and consistency in customer records, invoicing, and transactional data.
• Identify and document issues or discrepancies during testing and work with technical teams to ensure timely resolution.

Invoicing and Process Optimization

• Oversee the invoicing process, particularly during high-volume periods, coordinating with other departments to identify and resolve discrepancies quickly and effectively.
• Act as a subject matter expert for the home-grown billing system, driving workflow optimizations and supporting phases of system conversion.
• Design and maintain SQL queries to extract and import data from internal databases as part of billing operations and reporting procedures.

Stakeholder Coordination and Support

• Work directly with internal and external stakeholders to provide timely and accurate responses to billing-related inquiries through the ticketing system.
• Offer support and guidance to junior billing operations team members, helping resolve complex or escalated issues in invoicing and cash application.
• Deliver excellent customer service to stakeholders, providing accurate information on billing, collections, and accounts receivable.

Accounts Receivable and Audit Support

• Assist in accounts receivable collections and credit monitoring to minimize outstanding balances and manage risk.
• Support external audit deliverables, ensuring accurate documentation and adherence to internal controls and compliance standards.

What will you bring to this role…

• Bachelor's degree in Accounting, Finance, or Business.
• 3+ years of accounting experience is required; public accounting experience is a plus.
• CPA or CPA-eligible strongly preferred.
• High-energy team player with the willingness to easily adapt to change and meet tight deadlines.
• Solid communication skills and commitment to excellent customer service.
• Acute attention to detail and strong analytical and organizational skills.
• Desire to continue to grow and to automate and streamline manual processes.
• Proficiency in or ability to quickly learn enterprise accounting (NetSuite preferred).
• Excellent Excel skills or GoogleSheet skills are required and SQL experience is highly desirable

**Compensation information:

The compensation for this position is structured to include a base salary + RSUs. Base salary bands are listed below.**

CA/NYC Tier:

Base: $120,000.00 - $126,250.00

US Tier:

Base: $112,500.00 - $125,000.00

<#LI-REMOTE #LI-RW1

“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”

We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Recent awards

BuiltIn Best Midsize Companies to Work For 2022

#86 on Y Combinator's Top Private Companies List 2021

BuiltIn Best Midsize Companies to Work For 2021

2020 Inc 5000 List of the Fastest-Growing Private Companies

2019 Timmy Awards - Best Tech Workplace for Diversity, Community Favorite in the Bay Area

Deloitte’s 2019 Technology Fast 500