Partner Performance Supervisor - Ukraine (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Join us as a Partner Operations Agent and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Provide analytical support regarding Partner Operations metrics to the country Partner operation manager
• Perform analysis to come up with insights to help improve partners performance / decrease preparation time, acceptance time, waiting time and bad rating in the country
• Bring important insights from the local operations (partners, customers and glovers) and cooperate with relevant stakeholder to drive important changes which can make operations more efficient
• Collect mandatory information to analyze Partner issues
• Develop and oversee relationships with Partners performing alongside Account Managers to ensure top level service provided to Partners
• Work alongside and communicate effectively with all other teams involved
• Proactive Issue Management: Stay vigilant and proactive in identifying any potential delays or issues that might arise. Timely alert the Partner Operations Team and collaborate on swift solutions to uphold the efficiency of our partnerships.

WHAT YOU WILL BRING TO THE RIDE

• Passionate about analytics: you enjoy deep diving into problems to find the root cause
• High level of ownership: independent and not afraid to take responsibility
• Data-driven mindset: KPI, OKR are not just letters for you
• Problem-solving skills: no problem is too small or too big!
• Google Spreadsheets/Excel proficiency
• Jira/Confluence
• Looker is a plus
• Professional English as well as local language

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!