Operations Specialist - Astana, Kazakhstan (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

💪Our career development philosophy.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

🤝Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

YOUR WORK-LIFE OPPORTUNITY:

The Glover Specialist will be responsible for leading and supervising Glovers as they conduct day-to-day operations, managing the Couriers, helping and creating organizational and program budgets in collaboration with Management, and ensuring organizational effectiveness by providing leadership for the organization's financial and operations functions.

BE A PART OF A TEAM WHERE YOU WILL:

• Oversee and guide strategic, operational, and administrative programs. Develop and implement goals, strategic plans, and policies.
• Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
• Optimize acquisition, retention, and operational strategies for Couriers. Evaluate and improve processes for organizational efficiency.
• Maintain a data-sensitive approach for accurate database and reporting systems. Implement and analyze internal reporting procedures.
• Facilitate communication with Operations Manager on support processes. Aim for high service levels and courier satisfaction.
• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
• Identify new Courier sources and analyze operational metrics for city growth. Develop frameworks for regional expansion.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.

YOU HAVE:

• Diploma or Bachelor’s degree in Engineering, Economics, or a related field
• Computer literacy, with familiarity with MS programs or ERP systems
• At least 2 years in high-demand roles such as operations, consulting, or investment banking, with on-demand delivery experience being advantageous
• Effective written and verbal communication skills in English, Russian, and Kazakh
• Analytical skills and the ability to be persuasive using details and facts
• Results-oriented, autonomous, and efficient with a collaborative work style, open to direction, and a commitment to achieving goals
• Persuasive with details and facts
• Ability to look at situations from several points of view
• Excellent communication skills are a plus to be capable of talking with different types of people

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ The opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!