Senior Technical Instructor

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Description

Appian helps organizations maximize their resources and improve business results with a low-code automation platform that combines people, technologies, and data in a single workstream. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout our organization, which creates an environment where meaningful work is met with career growth and opportunity.

Role is located at Tyson, HQ in Mclean, VA with a required office presence - 100% of the time during trainings and 80% of the time when not running training sessions

Responsibilities:

• Serve as a subject matter expert in the Appian platform and associated solutions with in-depth knowledge of development and deployment practices
• Deliver first-class training and facilitation- both formal and informal - for workshops and learning experiences to audiences varying in size, expertise, and role
• Deliver engaging, actionable technical instruction on developing with the Appian platform
  • Provide update training on Appian’s latest technology innovations and features to existing practitioner
  • Display expert classroom management skills across a variety of training modalities including live in person, remote, streaming, and more
  • Successfully weave storytelling elements into training and provide complete context for why and how to implement various Appian capabilities
• Collaborate with internal and external subject matter experts to help create and deliver world-class education programs that guide Appian practitioners and customers to successful outcomes
• Oversee test and evaluations for internal and external student as it relates to product enablement programs
• Provide feedback on student performance, needs, and serve as an advocate for developers as it relates to product enhancement and priorities
• Perform of administrative functions as necessary to deliver and document learning and development programs, including enrollments, training reports, stakeholder management, and session scheduling
• Execute training on short notice to cover other instructors, topics, and locations according to the schedule and needs of the business

Qualifications:

• Bachelor’s degree or equivalent required
• 5 - 8 years of professional training experience in a fast paced technical environment
• Excellent interpersonal communication and presentation skills across written, live, and remote video methods
• Technical background with high or low-code skills, or similar with logical thinking (i.e. HTML, CSS, Python, Java, Javascript, or very strong Microsoft Excel skills)
• Strong project management skills in Agile environments
• 1+ years of experience with e-learning, online, or learning management tools
• Familiar with ADDIE methodology and web-based tools to enhance virtual training
• Experience leading and delivering technical/software related training to various employee functions - engineering, product, pre-sales, customer success

Able and willing to travel up to 50%, including international, on short notice.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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