Enterprise Customer Success Manager (BeLux)

Mendix is a low-code app development platform:First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform.

Mendix is a Siemens Business:Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources. We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As an Enterprise Customer Success Manager, you will join our rapidly growing company and become an integral part of an exceptional team redefining the way companies focus their digital transformation efforts in BeLux region.

You’ll help our customers drive digital innovation by:

• Focusing on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.
• Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform with a focus on the Belgium and Luxembourg market. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and implement on-account plans jointly made.
• Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
• Becoming a Mendix platform-adoption guide so that you can thoughtfully discuss and teach the value and purpose of our platform as well as the adoption roadmap. (trusted advisor)
• Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
• The CSM is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix products, working with the Sales team and help them in closing enterprise contracts within an assigned set of accounts

What makes you successful in this role?

• Trusted advisory, building and sustaining strategic customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals. The CSM will work closely with Account Executives and Presales to develop the designated accounts and implement mutually agreed account plans.
• Accountability for driving additional revenue through customer expansion and renewing existing contracts.
• Becoming a Mendix platform-adoption expert so that you can astutely discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap
• Proven efficiency in complex digital transformation projects
• Outstanding communication and relationship management skills - the ability to present and communicate to senior, high-profile leaders in English, French and Dutch.
• Ability to travel as needed, largely within the Belgium and Luxembourg market. Customer Success Team Meetings are held in the Mendix HQ in Rotterdam, the Netherlands.