Customer Service Agent - Latvian Speaking (Vilnius)

We are currently seeking a professional and dedicated Customer Service Agent to join our team at Betsson Group's Vilnius office, located at Lvivo 25 - Mazosios burės. The role entails working in shifts from 8am to 7pm.

Key Responsibilities:

• Providing assistance to our customers via email, chat, and telephone, ensuring their needs are met promptly and effectively.
• Serving as an external representative, maintaining a positive image of the company and ensuring customer satisfaction.
• Collaborating with the Team Leader to provide comprehensive market reports.

Requirements:

• Strong communication and written skills in Latvian, with the ability to effectively convey information.
• Proficient English communication and written skills.
• Capable of working both independently and as part of a team, demonstrating adaptability and flexibility.
• Ability to handle high volumes of work efficiently.

Preferred Qualifications:

• Prior experience in a customer service role, showcasing your ability to deliver exceptional service.
• Additional languages such as Russian are considered a plus.

What We Offer:

By joining our team, you will have the opportunity to work in an international environment alongside a diverse and extensive Betsson Group team. We highly value our employees and hold our clients in the utmost regard. This is your chance to contribute to meaningful change and influence our broader people-oriented objectives. Additionally, we offer a competitive remuneration package based on experience, supplementary health insurance, sports activities, team events, and a convenient office location with parking facilities.

Please note that there is no relocation package available for the Vilnius location. However, you are welcome to explore other Customer Service roles where a relocation package may be offered: Betsson Group