Trust & Safety Investigator

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

As a Trust & Safety Investigator, you’ll focus on investigating Trust & Safety issues, handling requests from various stakeholders, both within and outside the company. You’ll support law enforcement inquiries and work closely with the Senior Supervisor, Trust & Safety to address complex Theft & Fraud concerns, ensuring thorough and accurate investigations.

What you'll do:

• Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
• Coordinate with law enforcement agencies. Intake and triage requests from law enforcement and government agencies of varying complexity
• Investigate and resolve Trust & Safety investigations while working alongside Claims, assisting with Cold Cases to bring perpetrators before the Court seeking compensation for any losses
• Actively contribute to continuous improvement in Turo’s processes across Trust & Safety Investigations and Law Enforcement
• Ensure the safety of our platform by identifying and bringing awareness to negative trends and/or activity
• Analyze data and identify patterns related to Trust & Safety, while developing and implementing strategies to reduce auto thefts in the marketplace

Your profile:

• 3+ years Law Enforcement experience, investigating complex matters
• Availability to be on-call and work on weekends and holidays as part of the team's rotating on-call schedule for those days
• BA/BS degree preferred
• Viewed as an expert by peers, proactively takes on additional responsibilities
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.
• Demonstrates Turo’s values through work product and within day to day team interactions.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• $2,000 Learning & Development stipend to invest in your professional development
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
• Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.