Enterprise Sales Executive, Digital Services

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.

The incumbent drives the monetisation and growth of paid users using Sellercraft, contributing to the organization's overarching mission by expanding its user base, increasing revenue, and ensuring long-term customer satisfaction. A paid user is someone who pays for any of our current and future services (not just a subscription to Sellercraft) The role involves identifying and pursuing new business opportunities, providing consultation to users, and offering solutions to best fit the user’s current business situation.

Responsibilities

• Assist Business Development Manager in formulating a Sales Strategy and Plan by analyzing market trends, identifying target customers and also matching Sellercraft features to target customers.
• Provide feedback for potential improvement in strategy and sales process
• Reach out to leads based on sales strategy or processes to build relationships, identify sales opportunities, and communicate our value proposition to the potential lead.
• Actively listen to feedback from sellers to improve both product and sales strategy.
• Establish trust, credibility, and rapport with customers by providing exceptional service and support throughout the sales process.
• Engages in account management, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and loyalty in the long term
• Maintaining and updating up-to-date information in Sales CRM including Customer Details, Deal information and Pipeline Updates.

Requirements

• Min1 - 3 years in Sales Role. Experience in the SaaS / Ecommerce industry is an advantage. Is comfortable in interpreting and using data as part of the sales pitch.
• Experienced in enterprise sales (Hunting, Farming, Pipeline Management)
• Degree or Diploma in any related field
• Good Communication & Negotiation Skills, Analytical Thinking
• English, Bahasa Indonesia, Mandarin will be an added advantage