Area Manager (Retail)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As Area Manager, responsibilities include supervising store operations of the respective areas, together with driving sales and marketing efforts related to stores. The directions of these on- ground responsibilities are to be in line with the objectives of the business unit head. Additionally, new initiatives are to be implemented on the ground (including disseminating downline communications)

Responsibilities

• Ensuring day to day discipline of store personnel are maintained, and customer service quality is maintained
• Doing market research on competitors in the respective areas
• Work with Human Resource department to hire for any vacant positions
• Working with the QA team to train new hires
• Developing a complete understanding of client needs
• Managing communications between core company departments, and the business unit
• Working with the business unit head on commercial focus, relative to local competition
• Maintaining store operational discipline, and ensuring downline communications for new initiatives are disseminated clearly and effectively

Requirements

• Ability to multitask and manage more than one deliverable at a time
• Eager to expand the company with new sales and clients
• Ability to identify opportunities in the market, from a localised perspective
• Professional fluency in English and Bahasa Malaysia (Mandarin will be an advantage but not a must)
• Competency in Microsoft Office Suite, with emphasis on superior Excel skills
• Candidate must possess at least a Bachelor’s Degree of any field, with a firm grasp of sales and operations
• At least 3 years of working experience in logistics or e-commerce industry is preferred for this position