Operations Manager (Cold Chain Operations)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About Ninja Chill

Ninja Chill manages the overall operations of the new service of the Company. The Unit ensures secure handling, transporting and delivering of products, such as seafood, meat, fruits & veggies, raw materials and medicines, while maintaining product quality from the supplier to the consumer.

Job Description:The Operations Manager will oversee the daily operation activities of the Cold Chain Unit. He/She will focus on fleet and warehouse management. This role will also be responsible for the overall direction, coordination, and evaluation of the cold chain operations, ensuring a safe and productive workplace.

Main Duties

• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods.
• Oversee daily operations while managing inventory and logistics.
• Develop operational procedures such as verifying incoming and outgoing shipments, and handling of the products.
• Ensure that the warehouse operates at peak efficiency by supervising, organizing, and training warehouse employees to solve day-to-day operational issues.
• Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.
• Build, and increase process efficiencies by ensuring CC storage and delivery SLAs are consistently achieved.
• Work with Account Management and Sales Teams on managing high client retention.
• Maintain low levels of shipment losses and damages or overall shipment claims.
• Manage the Area Managers and Team Leaders per Region through an active role in the recruitment process and coordination with Fleet Training Team on the provision of training to develop the desired skill set and competence of the team.

Qualifications

• BS/BA Degree in any field
• 3-5 years cumulative work experience in the Service Industry or Logistics and Supply Chain Industry.
• Experience in logistics or supply chain management
• Working knowledge of management software and programs
• Experience with cold chain logistics a plus
• Managed teams across multiple sites and cities a plus
• Highly Service Oriented and possesses leadership skills
• Self driven and with entrepreneurial mindset
• Strong personality
• People management skills
• Highly analytic and passionate in solving complex problems
• Works well with collaborating with several cross functional teams
• Keen with details

Why Join Us?

• We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
• We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
• We empower you to learn and grow with us through our curated learning and development programs.
• We encourage you to join our in house social clubs so you can meet other people with the same interests.