Admin, Business Operations

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Launched in Feb 2021, Ninja Mart is Ninja Van’s first FMCG-focused logistics unit. We connect brands with retailers in suburban and rural regions of Vietnam and Malaysia, unlocking endless possibilities for business expansion in this fast-growing region.

Ninja Mart is here to serve as one-stop solution provider. Harnessing the power of data, we assist brands with supply chain optimisation and cost-effective solutions based on their business objectives. Technology from Ninja Van’s tech-enabled systems is also leveraged upon to provide data-driven performance reporting.

As our business scales to meet customer demand, we are looking for a candidate who is able to work with our regional and local teams on operational activities centered around data, administrative tasks, and express logistics. The goal is to enable our business model to grow speedily and sustainably

The Role :

• Work with internal stakeholders from the Sales Support & Technical Product teams to assist in streamlining and tackling ad hoc operational related requests from the Sales team
• Own the end to end goods return process from our customers through our express logistics network
• Responsible for performing due diligence on new incoming customers found by our sales team, ensuring adequate data collection and performing housekeeping the data on a regular basis
• Responsible for the order processing for our pre-sales fleet and troubleshooting any issues which may arise
• Aggregating & troubleshooting cross-departmental & express logistics issues which may arise, providing detailed reports to management and related stakeholders on a regular basis

Requirements :

• Bachelor's Degree in Business Administration, Logistics, Supply Chain, or any related field.
• Preferably candidate with at least 1 year working experience.
• Previous experience in handling Invoicing, Biling, and Accounts Payable/Receivable is an added advantage.
• Good time management and ability to prioritize task effectively.
• Adaptability, able to thrive in a fast-paced FMCG environment.
• Self-motivated & proactive; able to work independently & at the same time a team player.
• Problem-solving oriented, analytical and data-driven
• Good written and verbal communication skills for effective collaboration with the key stakeholders