Technical Adoption Practice Lead, Security

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

As a Technical Adoption Practice Lead at GitLab, you will be responsible for developing the best practices for customers to get the full value of the Gitlab Platform. Translating the end-to-end customer journey into actionable guidance for customers across various segments, use cases, and verticals. You will focus on understanding what it takes for customers to transform their current DevOps practices to include security and compliance as a core part of the SDLC. Developing strategies for Gitlab field teams to drive improved customer adoption, satisfaction, and retention. This role requires deep collaboration with product, product marketing, sales, and customer success teams to align and implement customer-centric initiatives.

What you’ll do:

• Orchestrating near, mid, and long-term vision and strategy for the customer adoption of Gitlab and realization of value across their DevSecOps workflows
• Building and fostering trusted relationships with leaders in our engineering and security organizations
• Designing transformation programs to help customers achieve their security goals
• Mobilizing internal and external resources to remove barriers to adoption
• Collaborate deeply with product, product marketing, sales, and customer success teams to ensure alignment and integration of customer experience strategies
• Monitor customer feedback continuously to identify emerging trends and issues, performing deep dive analysis to uncover wins and opportunities
• Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness
• Preparing prescriptive guidance and facilitating, training sessions, for field teams to deliver successful customer interactions
• Identify and prioritize opportunities for enhancing customer experience through strategic initiatives
• Monitor industry trends and best practices to continuously evolve the customer adoption strategy
• Present insights and recommendations to stakeholders and executives to drive customer centric decisions

What you’ll bring:

• 6+ years of experience in a customer-facing role, engaging with executives, application security teams, technologists and/or partners to drive DevOps and Security best practices with advanced technologies
• Expert knowledge in DevSecOps workflows and a profound understanding of Application Security practices that comply with industry standards
• Experience working closely with highly technical customers within the Enterprise (Fortune 500)
• The ability to demonstrate a working knowledge of Developer or Application tools (e.g., Gitlab, Github, Jenkins, VS Code, Docker, Kubernetes, Snyk, Veracode)
• Exceptional organization and time-management skills and the ability to effectively manage competing priorities
• Effective and influential communication skills with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
• The ability to thrive in a collaborative, fast-paced environment as part of a results-oriented team
• Experience developing and implementing customer journey maps and personas.
• Experience working with diverse teams including product, marketing, sales, and customer success.
• Design thinking with a strong focus on process design and go to market strategies.

Preferred Qualifications:

• Have prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• High level understanding of overarching approaches to security: such as CIA Triad and how it differs from DIE Triad, defense-in-depth versus layered security, common threat modeling frameworks (STRIDE vs PASTA vs Trike and so on
• Ability to explain how specific vulnerabilities (for example ones in the OWASP Top 10) can be exploited on a technical level, as well as conveying to less-technical stakeholders how they can impact the business. Remote-Global

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range$140,000—$300,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.