Senior Sales Operations Analyst

Hi, We're Centerfield. Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Job Summary: The Senior Sales Operations Analyst plays a key role in driving the success of the sales team by providing data-driven insights, optimizing sales processes, and supporting strategic initiatives. This role requires a highly analytical individual with strong problem-solving skills who can effectively manage and interpret sales data, develop actionable insights, and support the overall operations of the sales organization.

KEY RESPONSIBILITIES:

1. Sales Data Analysis:· Analyze complex sales data to identify trends, patterns, and areas for improvement.· Develop and maintain dashboards, reports, and visualizations to provide actionable insights to sales leadership.· Monitor sales performance against targets and provide recommendations to improve outcomes.

2. Process Improvement:· Identify inefficiencies in current sales processes and propose solutions to streamline operations.· Collaborate with sales and cross-functional teams to implement process improvements that enhance productivity and effectiveness.· Continuously evaluate and refine sales processes to align with company goals.

3. Sales Forecasting and Planning:· Assist in developing accurate sales forecasts by analyzing historical data and market trends.· Support the sales planning process by providing data-driven insights and recommendations.· Collaborate with sales leadership to establish realistic quotas and targets.

4. CRM and Sales Tools Management:· Manage and optimize the use of CRM systems and other sales tools to ensure data accuracy and efficiency.· Provide training and support to the sales team on effective use of tools and systems.· Ensure that sales tools are aligned with overall business processes and goals.

5. Compensation and Incentives Analysis:· Support the design and administration of sales compensation plans.· Analyze the effectiveness of incentive programs and recommend adjustments to drive better performance.· Ensure timely and accurate payout of sales commissions and bonuses.

6. Cross-Functional Collaboration:· Work closely with Marketing, Finance, and Product teams to align on sales strategies and objectives.· Serve as a liaison between the sales team and other departments, ensuring smooth communication and collaboration.· Participate in cross-functional projects to support overall business goals.

7. Strategic Initiatives:· Support key strategic initiatives by providing data analysis and insights.· Participate in the development and execution of sales strategies to drive growth.· Provide project management support for sales-related initiatives, ensuring they are completed on time and within scope.

8. Process Documentation:· Document sales processes, procedures, and best practices.· Ensure that all team members are up to date on the latest processes and tools.

QUALIFICATIONS:

• Education: Bachelor’s degree in Business, Finance, Economics, a related field or equivalent work experience.
• Experience: 3-5 years of experience in sales operations, sales analysis, or a related role, preferably in a data-driven environment.
• Technical Skills: Proficiency with CRM systems (e.g., Salesforce), Excel, and data analysis tools (e.g., Tableau, Power BI). Familiarity with SQL or other database management tools is a plus.
• Analytical Skills: Strong analytical and quantitative skills with the ability to interpret complex data and provide actionable insights.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present data and insights clearly and effectively to various stakeholders.
• Problem-Solving Skills: Ability to identify issues, develop solutions, and implement them effectively in a fast-paced environment.
• Project Management: Experience managing projects from inception to completion, with strong organizational and time-management skills.

KEY COMPETENCIES:

• Detail-oriented with a strong focus on accuracy and quality.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism.
• Adaptability and willingness to learn new tools and methodologies.