Director – Customer Success & Account Growth (North America)

About Get My Parking:

Get My Parking ("GMP" or the “Company”) is a global leader in interoperable and innovative parking software, offering white-labeled AI-PARCS, LPR, EV charging and short-term/long-term parking solutions for the parking and mobility industry. We’re more than a software company—we’re building the future of mobility by bridging gaps between cities, businesses, and consumers.

Our mission is to digitize parking on a global level, upgrading legacy hardware, software, and systems into intelligent mobility hubs with minimal upfront costs to operators. GMP’s plug-and-play platforms allow seamless integration with third-party technologies in both gated and gateless environments. Its open-source ecosystem enhances the journeys of property owners, parking operators, and consumers, modernizing and monetizing diverse operations while providing a future-proof technology roadmap and actionable data insights. Operators also benefit from GMP’s digital marketing and branding offerings, boosting customer engagement and revenue generation.

Why Get My Parking?

• Work from Home: Flexibility to work remotely while traveling to meet clients / attend industry events.

• Career Growth: Collaborate directly with the President, Founder, and CEO of the Company, helping to shape the Company’s growth trajectory.

• Impact: Be part of a rapidly growing, innovative technology Company with a mission to revolutionize parking and mobility.

Position Objective:

We’re looking for someone to join our team as the Director of Customer Success & Account Growth to help drive our expansion across North America. If you’re a passionate, results-driven professional with a proven track record of managing strategic accounts and enhancing the customer experience, this role is for you.

What You’ll Do at Get My Parking:

• Top-line Revenue Growth: Own and drive revenue growth and account expansion (farming) across all assigned customer accounts.

• Strategic Partnerships: Build and deepen relationships with CXOs and regional teams to understand their needs and operational challenges.

• Client-Focused Engagement: Regularly meet with customers, lead weekly update calls, and tailor your approach to ensure customer satisfaction and retention.

• Custom Growth Strategies: Develop and execute targeted strategies to maximize revenue and expand customer accounts.

• Consultative Leadership: Act as a trusted product consultant, translating customer business needs into product solutions and enhancements for the GMP team.

• Team Leadership: Collaborate with and guide GMP’s Key Account Managers (KAMs) to ensure customer success and alignment.

• Cross-Functional Collaboration: Collaborate with our offshore Pre-Sales team on RFPs, demos, pilots, and projects to ensure flawless execution.

• Upsell Opportunities: Identify and capitalize on upsell opportunities by introducing customers to additional products and services that add value.

• Customer Advocate: Provide data-driven feedback to the product team to shape future platform features and functionality upgrades.

• Travel: Represent GMP at industry events, conferences, and client meetings across the U.S. to strengthen relationships and uncover growth opportunities.

What You Bring to the Table:

• Problem-Solver: You thrive in solving complex challenges and developing consultative sales approaches.

• Relationship-Builder: You excel in building and maintaining long-term relationships with key decision-makers.

• Tech-Savvy & Curious: You have a natural curiosity for technology and enjoy understanding how things work to help clients solve their business problems

• Presentation & Communication Skills: You’re a compelling communicator, able to engage and inspire clients with ease.

• Growth Mindset: You view every challenge as an opportunity to learn, grow, and improve.

• Collaborative: You can work across time zones and are comfortable with early mornings to collaborate with our global teams.

• Resilient: You’re persistent, adaptable, and energized by working in a fast-paced, dynamic industry.

• Customer-Centric: You put customers at the heart of everything you do, always looking for ways to deliver more value and ensure their success.

• Experience: Parking industry experience is a plus, but not required—you’re driven to learn and succeed no matter the landscape.

Preferred Education and Experience:

• High school diploma required.

• Bachelor’s degree preferred or equivalent experience.

• At least ten years of high achievement in account management or sales, ideally in the tech or mobility space.

• High proficiency in online/in-person presentations (e.g., Zoom, Microsoft Teams, Google Meet).

• Using relevant software/sales tools: CRM/Salesforce, PowerPoint, Excel, Word, Google Suite, Adobe Suite, Apple/Mac & Windows.

Perks & Benefits:

• Flexible Work: Whether you need flexible hours or location, we’ve got you covered.

• Unlimited PTO: Take the time you need - when you need it.

• Health Benefits: Medical, Dental, and Vision reimbursement options available.

• Stock Options: Be a part-owner in GMP and share in our success.

• Growth Incentive Plan: Enjoy performance-based incentives that reward your success.

• Global Travel: Opportunity for international travel and global team collaboration.

Ready to Drive the Future?

If you’re excited by growth, driven by innovation, and motivated by making a tangible impact, we’d love to hear from you. Join us in leading the revolution. Apply now to become a pivotal part of Get My Parking’s journey!

Travel:

Up to 50% regional travel, including overnight stays and travel beyond the territory (some international)