Courier Operations Manager

We are seeking an analytical and results-driven Courier Operations Manager to lead and enhance our Bolt Food partner operations. This role is crucial in driving efficiency, performance, and growth within our dynamic team.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

Please note that this is a full-time contract opportunity. The monthly gross salary for this is 3200 GEL + Bi-Annual Bonuses.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As a Courier Operations Manager, you will be managing a small but highly impactful team to develop and implement strategies to optimize courier operations. This role is highly analytical in nature, and will require monitoring KPIs, analyzing results, noticing trends and running tests to ensure efficient operations.

Main tasks and responsibilities:

• Develop and implement strategies to enhance delivery partner operations
• Identify and implement process improvements to streamline operations and increase productivity
• Track and analyze courier performance metrics to identify areas for improvement and ensure service quality
• Monitor demand and supply balance by geographical areas and adjust marketplace settings to ensure optimal distribution of partner couriers to high demand areas
• Collaborate with other teams to ensure smooth operations

About you:

• You are great at making data-driven and metric-driven decisions
• You have inspired and lead a team to tangible results
• You have a drive for leading initiatives and features till the end, even if the last mile is the hardest
• You have excellent written and verbal communication skills in both Georgian and English
• You hold a degree in business, economics or a related field
• You have at least one year of experience in operations or a related field

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Take care of your physical and mental health with our wellness perks.
• Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.