Sr. Manager, Real-Time Monitoring & Analytics

About Gridware

Gridware exists to enhance and protect the mother of all networks: the electrical grid. The grid touches everything and grinds to a halt, and the consequences can be dire: wildfires burn, land is destroyed, property is damaged, progress stops, and lives are lost.

Our team engineers an advanced sensing system to continuously analyze both the electrical and mechanical behavior of grid assets. Utilizing high precision sensor arrays, the system identifies and allows preemptive mitigation of faults. Our technology has been proven with utilities to bolster safety, reliability, and reduce customer outage durations. The demand for power will only increase. We protect the grid of today while we build the grid of tomorrow.

Gridware is privately held and backed by the best climate-tech and Silicon Valley investors. We are headquartered in the Bay Area in northern California.

Team Overview

The Real Time Operations (RTO) team is responsible for 24/7 monitoring of electric grid events based on data sent from our Gridscope devices. These data analytics efforts support real-time and high-quality reporting of emergent issues.

Role Overview

The Sr. Manager - Real Time Operations & Analytics is responsible for overseeing the monitoring and analysis of real-time data to ensure the reliable and efficient operation of the electrical grid. This role involves managing a team of analysts, optimizing operational workflows, and developing data-driven strategies to enhance grid performance. The ideal candidate will have 3-7 years of experience in real-time operations, data analysis, or grid management and possess strong leadership skills and technical expertise.

Key Responsibilities

People Management:

• Lead, mentor, and develop a team of real-time monitoring analyst leads.
• Ensure the team is equipped with the necessary tools and knowledge to perform their roles effectively.
• Foster a positive and collaborative team environment
• Establish performance metrics and monitor team performance to ensure high standards of service delivery.

Incident Reporting & Event Management:

• Oversee the 24/7 monitoring of events and anomalies, ensuring rapid identification and response to critical issues.

• Manage and resolve operational incidents in real-time, ensuring minimal disruption to operations.

• Maintain detailed incident logs and develop post-incident analysis and action plans.

Data Analytics and Insights:

• Lead the team in analyzing real-time data to identify patterns, predict potential failures, and provide actionable insights for grid optimization.
• Collaborate with data science and engineering teams to refine analytics models and improve predictive capabilities.

Process Improvement:

• Develop and implement protocols and procedures to streamline event management and reporting, enhancing operational efficiency and accuracy.
• Lead continuous improvement initiatives and projects to enhance operational performance. Identify opportunities for process improvements and implement solutions to enhance data accuracy, reduce response times, and optimize operational workflows.

Cross-Functional Coordination:

• Work closely with engineering, product, and customer support teams to ensure alignment on operational goals and improvements.
• Partner with external stakeholders, including utility companies, to address grid performance issues and implement best practices.

Required Skills:

Qualifications:

• 5-10 years of experience in real-time operations, data analytics, or grid management activities.
• Demonstrated abilities in coaching teams, developing operational strategies, and optimizing workflows.
• Technical proficiency in data analysis tools and platforms (e.g., Python, SQL).
• Bachelor’s degree in Electrical Engineering, Data Science, Computer Science, or a related field.
• Strong fundamentals in grid operations, data analysis, and event management.
• The ability to work and stay calm under pressure.

Working Hours:

• Full-Time + On-call availability for urgent issues as scheduled

Bonus Skills:

• The ideal candidate will have experience in machine learning applications for grid analytics, familiarity with SCADA systems, and a background in the energy or utilities sector. Knowledge of predictive maintenance tools and real-time event processing technologies will also be advantageous.
• If you do not have all of the bonus skills, we encourage you to apply. We are looking for leaders who are passionate about operational excellence and innovation.

Benefits:

• Flexible hours / hybrid schedule for those in the Bay Area
• Health, Dental & Vision (Gold and Platinum plans fully covered)
• Paid parental leave
• Commuter allowance
• Company-paid training

Gridware is an equal opportunity employer. We want applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

Gridware is currently headquartered in Walnut Creek, California, but will be move to the the Telegraph Hill area of San Francisco starting in January 2025.