Desktop Support Analyst

Job Description:
Basic Qualifications:
Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
Solid technical knowledge, troubleshooting skills and support experience with the following:
Zoom
Microsoft Windows platform (Windows 7, 10) Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook
Good understanding of the Microsoft Office products such as Word, Excel, and PowerPoint.
Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
Ability to perform Mobile OS (iOS/Android) application troubleshooting.
Team player mentality, collaborative, self-learner and self-motivated.
Good understanding of English and good communication skills is a must.
Strong customer service skills and focus on ownership throughout the resolution process.
Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.
For our Asia language support team, hours of operation would match with region of support based on language spoken.

Preferred Qualifications
The use of software-based web conferencing programs such as Lync, Skype, WebEx, Zoom.
Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.