Implementation Specialist

About Motive

Motive is a website platform for franchise auto dealerships. Millions of consumers use our platform every month. Our mission is to make car shopping great by giving simple, easy-to-use websites to auto manufacturers and their dealers. We are growing rapidly, with OEM customers such as Genesis, and Lexus — as well as some of the largest auto dealers in the world.

About our team

The Motive team is dynamic and fully distributed — with a small in-person presence at our headquarters in Oklahoma City. We are driven to create exceptionally designed and engineered products that meaningfully impact the world. We’re a smart, thoughtful team where every member is an owner, deeply invested in the success of the business. If you thrive in fast-paced situations, and you are often skeptical of consensus, you will fit in well at Motive.

About the role

We are looking for a detail-oriented Implementation Specialist who is passionate about delivering excellent customer experiences and making a meaningful impact. This role is ideal for someone who enjoys problem-solving, working with clients, and ensuring smooth product deployments. As an Implementation Specialist, you will be responsible for onboarding new clients, configuring websites, and supporting successful platform launches for our automotive partners.

In this job, you can expect to:

• Lead the implementation process for new clients, from onboarding to website launch
• Collaborate closely with clients to understand their unique needs and tailor solutions
• Configure, customize, and test dealership websites to meet client specifications
• Provide training and support to dealership staff on how to use our platform
• Work with the product and engineering teams to address any technical challenges
• Ensure smooth handoff to the account management team after successful launches

We are looking for someone who has/is:

• 1-3 years of experience in a customer-facing role, preferably in SaaS, tech, or website implementation
• Strong problem-solving skills and a customer-first mindset
• Excellent verbal and written communication abilities
• Experience with content management systems (CMS) or web platforms (preferred)
• Familiarity with the automotive industry is a plus but not required
• Self-motivated, organized, and able to manage multiple projects simultaneously
• Adaptable in a fast-paced, evolving work environment

Compensation: $50,000 to $75,000 in salary

• This pay scale is inclusive of various prerequisites and levels of proficiency and will be further narrowed throughout the interview process.
• Your compensation will additionally include meaningful stock option compensation.
• Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.
• We also offer unlimited time off.

Work Location: Remote or in-person in Oklahoma City

While Motive is headquartered in Oklahoma City, our team is fully distributed across the US. We are currently accepting applications from all US states.