Operations Manager, Maintenance

We’re looking for an analytical and hands-on Operations Manager, Maintenance to join our Micromobility team. In this dynamic role, you’ll manage the local Maintenance team responsible for repairing our e-scooter/e-bike fleet and maintaining the highest quality standards.

About us

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

About the role

As an Operations Manager Maintenance, you’ll be responsible for defining and implementing precise maintenance processes, and building and leading a strong and knowledgeable Maintenance team.

You'll work closely with the local Operations teams, Country Manager, and HQ teams, including Customer Support, Central Operations, Legal, and Marketing, to address any issues related to operations or products. Additionally, you will actively lead and support expansion plans, ensuring global requirements are followed and nationwide standards are implemented.

This position requires occasional travel and on-site visits to ensure all operations run smoothly.

Main tasks and responsibilities:

• Recruiting, training, and developing the Maintenance team and creating streamlined procedures and scalable processes to ensure efficient maintenance and boost productivity and profitability.
• Defining and implementing standard operating procedures (SOPs) in collaboration with Lead Mechanics to establish an aligned warehouse setup and standard processes for inspecting, triaging, and maintaining e-scooters.
• Owning, managing, and driving the expansion of the business in assigned cities and overseeing projects focused on business growth, process enhancements and customer satisfaction improvements.
• Generating insights through analysis, developing advanced analytical models, and establishing reporting systems to ensure that individual warehouses are sufficiently staffed and stocked.
• Ensuring compliance with all legal, health, and safety regulations and keeping relevant stakeholders informed of any changes or updates to avoid potential risks.

About you:

• You have at least 3 years of experience in Operations, Warehouse Management or a related field.

• You have proven experience in managing and developing teams, are fluent in English and German, possess strong negotiation and communication skills, and can easily network with people of various backgrounds.

• You demonstrate a highly data-driven, analytical mindset, and you can examine data to optimise your team's activities and identify patterns and trends within the data.

• You’re comfortable with managing multiple projects and processes simultaneously and crafting business frameworks to support business decisions.

• You thrive in a fast-paced environment, easily overcoming obstacles and quickly adapting to change.

• You’re interested in shared mobility and new technologies, and you drive efficiency by improving and standardising processes.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.