Billing Coordinator

Our mission is to make email better by spreading DMARC everywhere, but at our core, we’re people helping people.
We’re a self-funded, global B Corp dedicated to upgrading the entire world’s email by making DMARC accessible to all. Being fully self-funded allows us to prioritize people over shareholders. We believe in the potential of everyone and strive to speak to that in all aspects of our company. At our heart, we are a sociocracy, and our unique structure allows us to radically innovate because all voices are heard.
As our BIlling Coordinator, your focus will be on helping us spread the word about DMARC by providing assistance with billing/invoicing across all departments, monitoring financial transactions and reports, and keeping informed about current legislation relating to finance and accounting.

Who We’re Looking For

• Organized. You’re detail-oriented and capable of managing and prioritizing concurrent projects in an asynchronous environment.
• Communicator. Working remotely will be an opportunity for your communication skills to shine not only in customer communication, but as you interact with your colleagues via email, instant messaging and virtual meetings.
• Coordinator. Collaborating with customers, third party institutions and other team members to resolve billing inconsistencies and errors.
• Curious. Curiosity drives you and you have a belief in change. You’re driven to learn about DMARC and its supportive technologies.
• Empathetic. You’ve researched us and you resonate with our culture and values. With the capacity to acknowledge and resolve problems, you practice empathy and patience with coworkers.
• Multi-tasker. You are able to balance compliance with all company, local, state, and federal accounting and financial regulations.
• Experienced. A strong preference will be given to those with experience in cybersecurity or SaaS. We’re looking for folks who have worked with the following:
  • 1-3 years of experience working with billing/invoicing is preferred.
  • International transaction experience is highly preferred
  • Previous report generation or financial background
  • Technical customer service experience
  • Technical systems exposure
  • Prove to be intrinsically motivated and organized
  • Maintain a high standard of ethics, including familiarity with PII ethics through GDPR and/or HIPAA
  • Work comfortably within multiple computer programs including, but not limited to, Help Scout, Xero, QuickBooks, Pipedrive, Chargebee, Panda Docs, Google Suite, 3rd party invoicing sites, Slack, etc.

The Responsibilities

• Handle multiple time-sensitive tasks coming from Business Unit Directors, New Business Teams, Controller, Operations, Account Managers, and customers
• Review purchase orders for accuracy and client invoicing procedures, ensure CRM information is complete and accurate, QA automated invoices for accuracy
• Complete vendor forms to establish and manage payment portals for clients
• Oversee the Billing queue and prioritize work in a professional manner
• Routinely communicate summaries of billing concerns that arise to leadership to improve operational procedures.
• Field Billing related questions
• Participate in workflow improvements and integrate new features into process
• Monitoring financial systems, transactions, and reports.
• Processing accounts receivable and payable.
• Understanding ledgers.
• Complying with all company, local, state, and federal accounting and financial regulations.
• Compiling, analyzing, and reporting financial data.
• Presenting data to the organization
• Keeping informed about current legislation relating to finance and accounting.
• Assisting management in the decision-making process by preparing budgets and financial forecasts.
• Collaborating with customers, third party institutions and other team members to resolve billing inconsistencies and errors
• Inputting payment history, upcoming payment information or other financial data into an individual account
• Informing customers of any missed or upcoming payment deadlines

Why join us?

• About dmarcian & our work environment:
• Remote first. Small, fast growing, profitable, not-VC-funded, global company.
• Team of professionals working together with only enough process to make sure work happens without needing to understand how every individual gets their work done.
• This role’s timezones: Americas
• See our About page for more information on our values, way of working, and to meet the team.

Role Objectives
Upholding superior support within our Finance Circle and continuing to educate the team of finance/accounting compliance trends/updates.