Senior Operations Specialist

We are looking for an analytical and solutions-driven Senior Operations Specialist with great data modelling skills, initiative-driven with a passion for learning and readiness to challenge the status quo, to help us grow our ride-hailing operations in Croatia.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

We’re looking for an analytical Senior Operations Specialist with a strong drive, great social and account management skills, with a passion for learning and readiness to challenge the status quo, to help us grow our ride-hailing operations in Croatia.

As a Senior Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will work on analyzing data, establishing stronger supply management processes, identifying trends, generating insights, finding improvement opportunities & leading local operations projects, while working closely with local/cross-functional/HQ stakeholders to support our mission to make Croatian cities more sustainable, accessible and affordable.

Main tasks and responsibilities:

• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights
• Identifying trends, risks and improvement opportunities on a local level that will impact the ride-hailing operations
• Creating and optimizing processes – efficiency is our priority; you will help us find the most efficient way to run operations
• Developing and executing strategies/initiatives to increase our operational efficiency and solve relevant operational challenges
• Collaborating with both local operations and other local/HQ teams to streamline relevant processes and suggest improvements

About you:

• You have 3+ years experience in either an analytical position or in a consulting-oriented one
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills
• You are a strong collaborator with excellent communication skills (both verbal and written) in Croatian and English
• You have an entrepreneurial mindset and high adaptability to a startup environment
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment and are detail-oriented and organized

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.