Operations Support Specialist

We are looking for an enthusiastic and motivated Operations Support Specialist to ensure the success of the users of our automated negotiation product. The position is responsible for communicating with and supporting the end users of our product, and proposing solutions to improve our processes.

To support this, you'll collaborate cross-functionally with dedicated team members across various functions including customer operations, implementation, project management, product, and engineering. This is a part-time position for a shorter duration.

We are looking for someone who will:

• Work closely with the Implementation team and the Lead Negotiation Success Manager to deliver the best possible negotiation project in the world
• Collaborate with the Program Manager Project Team during the live phase, jointly responsible for delivering client and Pactum value through automated negotiations
• Support the users of our product with a customer-centric mindset by helping them to address issues and challenges
• Drive the success of negotiations through calling, emailing, chats
• Edit configuration of all existing automation elements in Pactum to ensure optimal automated processes by collaborating with the Lead Negotiation Success team
• Help the users of our product to achieve agreements in our software and use our software
• Make decisions on how to most efficiently deliver high-quality support during full-roll-out
• Participate in analyzing the project results and suggest future improvements
• Ensure we achieve our KPIs, OKRs, and Strategic Initiatives on Company and Team levels

You are likely to succeed if you…

• Strongly fluent in English
• Customer-facing experience preferred
• Experience in a fast-paced, customer-centric environment
• Ease and comfort in speaking on the phone
• Experience in outbound sales, call center, or cold calling preferred but not required
• Startup experience preferred but not required
• Experience using a CRM preferred, or ability to pick up new technology quickly
• Comfortable communicating new ideas for process improvements, curious nature, seeking information and answers
• Experience working in translation preferred but not required
• Are comfortable working in hours between 2-11 pm EEST